Launchpad FAQs
12
The launchpad is a client-only area, so if a visitor starts a chat from within the launchpad, you’ll know they’re a client and therefore their needs will be different. From the launchpad they can do a number of things, such as communicate with NLB, arra...
Launchpad is like a remote control for your business. It is available 24/7 even when we aren’t working so you can get your admin done anytime.
Launchpad is like a remote control for your business. It is available 24/7 even when we aren’t working so you can get your admin done anytime. What you submit on launchpad gets routed to the appropriate team member to work on for you. They will then pic...
It is just “nlb” all lower case. (without the speech marks!)
Just go to the payroll section and click either add, remove or update employee’s and this will get submitted to our payroll team.
Go to the new client section and client on ‘client payment’ and enter your new details. Remember to enter the company name if it is a company account. Once you have entered your new details this will be used and your old details cancelled automatically.
Go to the new client section and click on ‘new client’. Top Tip: Please make a note of everything needed on the front of the form before starting to make sure you have it all at hand.
Go to the company and directors section and look for the change you need to make. You can use it to change name, year end, addresses and add/remove directors. For everything else please contact your client manager.
There are quick links to the most common applications right at the top of launchpad which will take you to the relevant login page. If you need to get setup on any application please contact one of the team.
Just go to the service section and click the ‘call’ button to schedule a time.
Go to the tax payment section for either online or bank transfer (depending on how you wish to pay) and select the appropriate tax you are paying. The team will have sent you the amount and tax reference previously to use. If you need this again please ...
I suggest you speak to your client manager about it by sending an email or scheduling some time by selecting the call option under the service section.