Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT - EITHER INTERESTED IN INSURANCE OR ADVICE] OK, are you an existing member? [1 IS A MEMBER] Thanks. So I can get a member of the ...
Operator notes
OPERATOR NOTES: NACO are a leading UK provider of static caravan insurance, with comprehensive static caravan advice and support services available to all NACO members. They’re a family run business with traditional values and their static caravan insur...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01255 820321. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcom...