[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - EITHER INTERESTED IN INSURANCE OR ADVICE]

OK, are you an existing member?

[1 IS A MEMBER]

Thanks. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2 IF NOT A MEMBER]

OK, no problem. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Would you be interested in becoming a member? Membership starts a just £12 per year, so it's great value.

[IF YES]

Great! We can tell you more about this when we contact you.

[IF NO]

OK, thanks for confirming. We'll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!