General FAQs
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How soon can you install?
The installation time frame depends on a few factors, 14-day cooling off period, G98 or G99 application. If G98 we may be able to install it within 21 to 28 days typically. G99 application can delay installing by 3-4 weeks.
What is the ECO4 Scheme?
The new ECO4 scheme is the latest version of the government’s ongoing initiative to increase energy efficiency in lower-income households and is scheduled to run from July 2022 to March 2026. The number of households in fuel poverty is rising and reduci...
What are your office hours?
Our opening hours are Monday - Friday 8:00am - 4:00pm.
Is there a cost for a G99 application?
Unfortunately, there is not a simple answer to this question though we have a simple process. Each DNO’s processes and cost to make an application may vary. The subsequent cost of work required may also vary. The cost variant swings from totally free to...
How long will the installation take?
The scaffolding will be erected two days before the panel installation. The installation of panels and electrical equipment then generally takes one day for most systems. Bigger systems or dwelling with slate roofs may take longer. The system will be co...
How much do you charge for X?
For pricing, it's best to speak with our team for a free quote which I'd be happy to arrange. Could I take your name, email address, and telephone number, please? [CONTINUE VIA SCRIPT STEPS]
Where are you based?
Our office is based in St Helens. Our address is 2 - 4 Station Street, Rainhill, St Helens, L35 0LP.
Where do you operate?
We offer our services throughout Yorkshire, North West, Midlands and North Wales.
What is a DNO or Direct Network Operator?
A Distribution Network Operator (DNO), is the operator of the electric power distribution system which delivers electricity to most end users. In the case of solar they are the company who receive your domestic generation surplus electric. There are fou...
What battery kW should be installed?
For the majority of households between 5 and 6KW of battery is sufficient to significantly increase the Grid Electricity independence / Self Sufficiency (with EESS). In other terms that battery works hard and therefore quickly returns investment. The ba...
What is an Air Source Heat Pump?
An air source heat pump sometimes referred to as an air-to-water source heat pump, transfers heat from the outside air to water, which heats your rooms via radiators or underfloor heating. It can also heat water stored in a hot water cylinder for your h...
What is Solar Battery Storage?
Solar battery storage allows you to store electricity generated from the sun via your solar panels to use in the evening or at a later date. Adding a solar battery system is a great way to use renewable energy to increase your independence from the grid.
I do not have a south-facing roof what is the solution?
We follow the same principles when designing above. The useable roof space generally increases; therefore, it is about giving options to meet demand. In general, the solution is an increased investment; increase the number of panels to meet demand along...
What is the energy company obligation?
The Energy Company Obligation (ECO) scheme is a requirement that the Government has placed on energy suppliers to install energy efficiency and heating measures in people’s homes. Energy suppliers are obligated to deliver the scheme and they recover the...
How do I receive payment for exported energy?
We issue your MCS certificate within a day of installation. Then you apply directly to your current energy supplier. You must have a smart meter installed at your dwelling. If not it is wise to start the application immediately as the time scale varies ...
Are you an accredited installer and able to provide a guarantee?
We have undergone a rigorous vetting process to become MCS-certified installers. We are also HIES Members. Working in accordance with their Consumer Code of Practise means your deposit is protected and you receive an insurance-backed guarantee for workm...
What is the right size installation for my house?
The key factor in designing your installation is to understand your annual electricity demand. If you have a small or restricted roof the best option is to maximise power output to meet as much of your demand as possible. If you have large unrestricted ...
Do you have any reviews/testimonials?
Absolutely! You can see our testimonials here: https://myenergysolutions.info/testimonials/.
What is your email address?
You can get in touch with us via email if preferred at admin@myenergysolutions.info.
Do you inform the DNO about my installation?
Yes, every MCS registered installation must be notified to your DNO. There are two options: [PAUSE 10 SECONDS] Option 1The specified invertor is 3.68KW or less then we notify the DNO on a G98 application which is automatically accepted with zero potenti...