General FAQs
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What happens on a discovery call?
The call typically lasts around 30-40 minutes and provides a good opportunity to ask each other some questions to see if we could be a good fit. We will have some questions for you about what’s happening right now to better understand the challenges you...
Do you have any jobs/vacancies available?
Thank you for your interest in working with us! You can view our current vacancies here: https://mitchellandstones.com/careers/. If there is nothing suitable, you can also get in touch with our Talent Team directly at: talent@mitchellandstones.com.
How often do we communicate?
As part of our commitment to integrating into your team, we will be communicating almost daily via Microsoft Teams. Communication is key and it will feel no different to having someone working remotely. Every month, we will also have a monthly review me...
Will you advise us on how we can grow our business?
Absolutely! As an integral part of our internal procedures, we schedule strategy meetings specifically tailored to your business. During these sessions, we delve into ways to consistently enhance performance through the introduction of innovative ideas,...
When will I hear back?
One of the team will usually be in touch on the same day.
Do you offer a free consultation?
Absolutely! I'd be happy to arrange a free discovery call with our team to understand the challenges you are currently facing and see if we could be a good fit. [PAUSE 10 SECONDS] Would you like me to book a discovery call for you? [IF YES, CONTINUE VIA...
How does Outsourced Marketing work?
We integrate a core team into your business who are supported by specialist resource in areas such as SEO, PPC, graphic design and more. We map out your plan and then execute all of your key day-to-day marketing activities, communicating daily via Micro...
How can you help with branding?
Branding is the soul of your business, and your first opportunity to strike emotional resonance with your target audience. These are the elements we take care of for you: Brand architectureBrand messagingBrand strategyVisual identityBrand implementation...
How does payment work?
Upon engaging our services, we will establish a Direct Debit arrangement, automating the deduction of your package amount on the same day every month. You will also receive an email containing the invoice and payment confirmation.
Why would we hire you over a full-time marketing employee?
As an outsourced marketing agency, we bring an entire team with diverse expertise at a fraction of the cost of what one employee would cost you. Moreover, our packages are all-inclusive, meaning you can greatly reduce the need for costly additional serv...
Where are you based?
We are based in Southampton. Our address is: Mitchell Stones, Network Eagle Lab, Portland Terrace, Southampton SO14 7SJ.
Can I book a discovery call?
Absolutely! I'd be happy to arrange a free discovery call with our team to understand the challenges you are currently facing and see if we could be a good fit. Could I take your name, company name, email address, and telephone number? [CONTINUE VIA SCR...
Do you have any case studies?
Yes! You can view our case studies here: https://mitchellandstones.com/case-studies/.
What services do you offer?
We offer Marketing Consultancy, Social media, Website design, SEO, PPC, Conversion Rate Optimisation, Branding, and Animation. [PAUSE 10 SECONDS] Would you like me to arrange a discovery call with our team to see if we could be a good fit? [IF YES, CONT...
But will you actually understand our business?
At the start of our relationship we will hold a deep dive meeting which is typically a two hour meeting where we ask a series of questions to help us understand offerings, processes that need to be in place to make our relationship successful and to bet...
Where do you operate?
We work with businesses across the UK and internationally, integrating seamlessly with your internal team.
Do you offer website design & building?
Yes! We understand the common challenges businesses face in website design development, and we are able to offer strategic web design focused on commercial impact and conversions. [PAUSE 10 SECONDS] Would you like me to arrange a discovery call with ou...
Why wouldn't we just hire additional resource?
Good question! In some cases, this might be the right thing to do. Additional hires can be quite costly and the salary is fixed. Some clients use us on an ad-hoc basis which is flexible while others have a requirement for a specific skill or expertise w...
What's the commitment?
If you are utilising us on an ad-hoc basis, there is no commitment. If the level of activity is something that needs to be worked on every month, we will work together initially on a fixed 4 month period. At the end of the four months, you can decide ba...
How do I get started?
If you think it could make sense to have a conversation to see if we could be a good fit for each other, we'd be happy to book a discovery call to get started. [PAUSE 10 SECONDS] Would you like me to arrange a discovery call with our team to see if we c...
What are your office hours?
Our offices are open 9:00am - 5:00pm Monday - Friday.
How does Internal Marketing Team Support work?
We act as an extension to your team, supporting with day-to-day marketing activities and specialist skills. [PAUSE 10 SECONDS] Would you like me to arrange a discovery call with our team to see if we could be a good fit? [IF YES, CONTINUE VIA SCRIPT STE...
Are you able to assist with bespoke campaigns?
Yes! We regularly support clients with time-sensitive bespoke campaigns and specific promotions on a project basis. [PAUSE 10 SECONDS] Would you like me to arrange a discovery call with our team to see how we can help with your bespoke campaign? [IF YES...
How much do you charge for X?
Our pricing works on a tiered structure, so it's best to arrange a discovery call with our team to discuss your unique requirements as this may vary. However, you can see our brochure with more information on pricing here: https://mitchellandstones.com/...
Can you help with animation creation?
Absolutely! We are able to simplify complex offerings and processes to help prospective clients understand you in 90 seconds or less. [PAUSE 10 SECONDS] Would you like me to arrange a discovery call with our team to see how we can help with animation cr...