Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [IF YOU DON’T FULLY UNDERSTAND WHAT SERVICE/DEPARTMENT THEY NEED] Could you tell me which department you need? [VISITOR STATES REQUIREMENT] OK. So I can get ...
Operator notes
Hanne Co are solicitors for businesses and individuals based in Battersea, London. They work with businesses and individuals across the UK. Our role is to :Understand the requirements of the visitor and the department they requireAnswer any questions a...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] Unfortunately the service you require is not something we offer. If you have any further questions feel free to give us a call on 020 7228 0017 . [VISITOR TRYING TO SELL TO US] Unfortunately I'm not able to help yo...