[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[IF YOU DON’T FULLY UNDERSTAND WHAT SERVICE/DEPARTMENT THEY NEED]

Could you tell me which department you need?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thank you for this information. We will be in touch asap

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting !