Customer support

How do I return something?

To start a return, please visit [LINK TBC]. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Where is my order?

I can't give you an order update via live chat, but I can get a member of the team to contact you. If I could take your name, email address and order number, we'll be in touch asap. [CONTINUE VIA SCRIPT STEPS, POINT 3]

Have you received my return yet?

I can't confirm this via live chat, but we will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days....

I've returned my item(s), but I've not been refunded

I'm sorry about that. Have we confirmed that we received your return and approved it? [IF YES] Thanks. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit car...