I'm sorry about that. Have we confirmed that we received your return and approved it?

[IF YES]

Thanks. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

[IF NO]

Thanks. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

[IF THE VISITOR STILL HAS ISSUES, TAKE DETAILS]

OK, I can get a member of the team to contact you to confirm. If I could take your name, email address and order number, we'll be in touch asap.

[CONTINUE VIA SCRIPT STEPS, POINT 3]