Script
3
OPERATOR NOTES: Elevana’s goal is to help home builders, developers and housing associations deliver better and more consistent customer experiences. Never say ‘ASAP’ when responding to a visitor!
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number? [VISITOR GIVES...
[VISITOR WANTS A SERVICE NOT PROVIDED] Unfortunately the service you require is not something we offer. If you have any further questions feel free to give us a call on 01793 277288. [VISITOR TRYING TO SELL TO US] Unfortunately I'm not able to help you ...