[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. During our normal working hours (09.00 to 17.00  Monday to Friday)  you should expect a call or email within 90 minutes. Outside of our working hours, we’ll contact you between 09.00 and 10.30 on the next working day.

[NEVER SAY ASAP WHEN RESPONDING!]

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting !