Script
4
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR IS INTERESTED IN SOFTWARE] OK. I can book you in for a demo at a time that suits you. Would you like me to do that now? [IF YES - USE DEMO BOOKING S...
Demo booking - Microsoft Bookings
https://outlook.office365.com/owa/calendar/demo@eccosolutions.co.uk/bookings/
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 0333 321 1492. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...
Operator notes
ECCO Solutions is a company that provides software solutions for care and support services organisations. ECCO Solutions software is an accessible, cloud-based system. Our role is to:Understand the requirements of the visitor and identify if they are lo...