[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR IS INTERESTED IN SOFTWARE]

OK. I can book you in for a demo at a time that suits you. Would you like me to do that now?

[IF YES - USE DEMO BOOKING SCRIPT KB ARTICLE - https://outlook.office365.com/owa/calendar/demo@eccosolutions.co.uk/bookings/]

[STILL GET THE INFORMATION BUT ALSO SAY] 

To personalise your demo to the services you provide could you please let me know a little more about your organisation and if you have a current software provider for care and support.

[IF YES OR NO TO DEMO - WE STILL NEED THE INFORMATION] 

OK, I can get someone from the team to contact you with more information. If I could take your name, email address, company details and telephone number and a little info on the type of services you provide, we’ll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!