Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] 1 Thanks. Are you a new or existing patient? [VISITOR RESPONDS] 2 [UNLESS ALREADY STATED] Thanks. Are you interested in a skin, ...
Operator notes
OPERATOR NOTES: Dr Sharon Belmo is a UK trained consultant dermatologist specialising in skin of colour and hair loss. She operates from her private clinic in Harley Street, London.
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 02081244616. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcome...