[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

1
Thanks. Are you a new or existing patient?

[VISITOR RESPONDS]

2
[UNLESS ALREADY STATED] Thanks. Are you interested in a skin, hair/scalp or joint skin/hair appointment?

[VISITOR RESPONDS]

3
Thanks. Are you going to be self-funding, or using private medical insurance?

[IF MEDICAL INSURANCE - DON’T MENTION PRICES AS PART OF THE CHAT!]

4
Thanks.  I can get Dionne, Dr Belmo’s secretary to contact you. Could I take your name, email address and telephone number? [NOW JUMP TO POINT 5]

[IF SELF-FUNDING]

3
Thanks. Are you familiar with Dr Belmo’s pricing?

[IF YES, JUMP TO POINT 4 BELOW]

[IF NO - GET PRICING HERE - https://www.drsharonbelmo.com/price-list]

OK. The initial consultation for [REQUIREMENT] will be £x. Would you like to be contacted to arrange for this?

OR

OK, that treatment will cost £x. Would you like to be contacted to arrange for this?

[IF YES, CONTINUE BELOW]

[IF NO]

OK, no problem. Thanks for visiting.

4
OK. I can get Dionne, Dr Belmo’s secretary to contact you. Could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

5
Thanks for giving me all that information, [VISITOR FIRST NAME]. Dionne will be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

6
You’re welcome. Thanks for visiting!