Existing client/support FAQs

I need help/support with...

My log ID is not working, I'm locked outI forgot my password for MyQLinkI need to assign a new userThe supply drawer is stuckThe cubie is not opening properlyThe door on the cabinet is stickingI need to set up training Thanks for confirming you are look...

I need support!

Thanks for confirming you are looking for support. In case we get disconnected, can I take your name, email address, state and company name? [VISITOR GIVES DETAILS] OK, the best thing to do is email the support team here - support@cubex.com - or call ba...

I need help with MedBank/PYXIS

Please reach out to their support team and they will be more than happy to assist. Email: customer_support@bd.com Phone number: 1.844.8.BD.LIFE (844.823.5433)

What is your support email address?

Our general support email address is - support@cubex.com.

Where can I log in to my customer portal?

You can login here - https://mycubex.com. Please note that this link has replaced https://myqlink.biz.

I've forgotten my customer portal login details

OK, no problem! You can reset your password or locate your username here - https://mycubex.com/Account/ForgotPassword

What is your support phone number?

To be able to give you the best number, could you tell me which country you are in? [VISITOR CONFIRMS COUNTRY] Thanks, please call [NUMBER BELOW HERE] USA - 866.907.0860Canada - 800.865.3541UK - 0808.101.4693Australia - 800.862.130New Zealand - 0800.426...