General FAQs
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I need urgent/emergency help!
I'm sorry to hear this. Is the issue with your orthodontic appliance, or an injury to your mouth or teeth? [VISITOR CONFIRMS] OK. The best thing to do is call your closest office. Information will be available regarding who to contact for further assist...
Do you offer a free/complimentary consultation?
All new patients start with a complimentary consultation! This is the best way to understand your needs and prescribe the best treatment. Would you like me to get a member of the team to contact you to arrange this? [IF YES, CONTINUE VIA SCRIPT STEPS] [...
Why should I choose you?
We provide leading edge orthodontic care with traditional braces, clear ceramic braces, and Clear Aligners. Dr. Carlyn Phucas works closely with your general dentist and encourages routine dental care as well as good oral hygiene at home. We also offer ...
How do I login to the portal?
You can do that via this link - https://patient.sesamecommunications.com/csphucas. If you're having trouble accessing your account, you can get help here - https://patient-portal-prd-cluster-3.sesamecommunications.com/csphucas/accesstrouble
What is Orthodontics?
The specialty area of dentistry concerned with the diagnosis, supervision, guidance and correction of malocclusions (misaligned teeth and/or jaws). The formal name of the specialty is orthodontics and dentofacial orthopedics.
What is your Braces Shuttle?
We offer free round-trip transportation from your child’s school to their orthodontic office in an H-2 Hummer driven by licensed, insured, responsible, adult women. Parents appreciate the convenience of having Dr. Phucas’ H-2 Braces Shuttle pick up thei...
Do you fit expanders?
Yes we do. You can learn more about these here - https://drphucas.com/expanders/. Would you like me to get a member of the team to contact you to arrange a complimentary consultation? [IF YES, CONTINUE VIA SCRIPT STEPS] [IF NO] No problem. When you're r...
Do you treat Sleep Apnea?
Yes, we can treat Sleep Apnea. We can schedule you for a simple ambulatory sleep study for you to take in the comfort of your own bed at home. The results of this study may indicate that we refer you to a sleep apnea specialist physician. The specialist...
Will I need a retainer after treatment?
Once the active orthodontic appliances are removed, the patient will receive retainers to stabilize the dental correction. Because the bone and soft tissues surrounding the teeth are stabilizing for several months after braces are removed, it is imperat...
Are you part of the American Association of Orthodontists?
Yes we are! You can see Dr. Caryln Phucas' details on their website here - https://aaoinfo.org/locator/dr-carlyn-s-phucas/
Are you taking on new patients?
Yes we are! We offer a complimentary consultation so we can understand your requirements and prescribe suitable treatment. Would you like us to contact you to arrange this? [IF YES, CONTINUE VIA SCRIPT STEPS - NOT EXISTING PATIENT] [IF NO] No problem. W...
Do you work with Invisalign?
Yes we do! We are able to provide Invisalign for patients. We offer a complimentary consultation allowing Dr. Carolyn Phucas to assess your requirements and advise on the best treatment. Would you like a member of the team to contact you to arrange this...
What is X?
[CHECK THE GLOSSARY FOR THE ANSWER]
What happens during the first visit/complimentary consultation?
Your complimentary consultation will give you the opportunity to meet our team, as well as, learn more about orthodontics, receive a complete initial exam, and find out which treatment options will best meet your needs. During your complimentary consult...
Do you have any before & after photos?
Yes, we have helped many people get their smile back! You can see a number of examples here in our smile gallery - https://drphucas.com/smile-gallery/
Do you have any reviews/testimonials I can read?
Yes we do! You can read testimonials from lots of happy, smiling patients here - https://drphucas.com/testimonials/
What are the different types of braces you provide?
Thanks to today’s advances in orthodontic technology, we can provide our patients with more options when it comes to wearing braces than ever before. While traditional metal braces are still widely used, clear braces are very popular with teens and adul...
Do you charge cancellation fees if I miss an appointment?
TBC
Do you have any videos showing treatment?
We have a number of videos on our website showing how we work, the process and our office. You can see these here - https://drphucas.com/our-videos/
How much do braces cost/how much does treatment cost?
There are many factors that determine the cost of your treatment: how extensive the issues you want corrected, how long your treatment plan will last, and the specific treatment details prescribed by Dr. Phucas. The best thing to do is for us to arrange...
Where are you based?
We have two offices, both in New Jersey - Marlton and Turnersville. We can also offer virtual consultations too if you'd prefer. [IF THEY'D LIKE A VIRTUAL CONSULTATION] That's great! You can arrange this and submit photos ahead of the appointment here -...
Do you offer financing for treatment?
Yes we do! The cost of your treatment may vary depending on your individual needs and treatment plan. We will discuss with you the cost of your treatment, and each of your available payment plan options, so that you are able to make the best choice for ...
What are TIKI Bucks?
Throughout treatment, children and teens are rewarded with TIKI Dollars for good oral hygiene, coming to appointments on time, seeing their dentist regularly for cleanings, and for not breaking their braces. Patients are awarded a $25 Visa Gift Card eac...
What are your opening hours?
TBC
How much do you charge for check-ups following treatment?
TBC
What is an Orthodontist?
A specialist in the diagnosis, prevention and treatment of dental and facial irregularities. Orthodontists are required to complete college requirements, graduate from an accredited dental school and then successfully complete a minimum of two years of ...
Do you work with insurance companies?
Yes, we accept direct payment for most insurance plans. We can confirm this during your complimentary consultation.
I need to complete the new patient form.
OK, you can find them here - https://drphucas.com/patient-forms/. There's a form for children and adults.