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[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] Could you confirm your town and postcode so I can check you are in our service area? [CHECK THE TOWN AND OR POSTCODE ON LOCATION...
[VISITOR WANTS A SERVICE NOT PROVIDED] Unfortunately the service you require is not something we offer. If you have any further questions feel free to give us a call on 0208 244 5070. [VISITOR TRYING TO SELL TO US] Unfortunately I'm not able to help you...
BBOJ aren’t open on weekends - their people are still carrying out work, but the office isn’t open until Monday, so if someone chats at the weekend about a quote, don’t promise that someone will be in touch that day. If the visitor asks, say it will be ...