[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Could you confirm your town and postcode so I can check you are in our service area?

[CHECK THE TOWN AND OR POSTCODE ON LOCATIONS PAGE - https://bboj.co.uk/locations/ - SOMETIMES THE POSTCODE DOESN'T APPEAR, BUT THE TOWN DOES]

[IF POSTCODE APPEARS IN THE LIST]

Thanks. Could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. 

[IF POSTCODE DOESN'T APPEAR IN THE LIST]

Sorry, you’re outside of our service area, so we’re not able to help.

[VISITOR SAYS THANKS/CONFIRMS]

 You’re welcome! Thanks for visiting!