Script
3
Operator notes
Behaviour Change Network is a specialist consultancy focused on helping organisations understand and influence human behaviour. They work with clients to turn behavioural insight into practical strategies, campaigns and interventions that make it easier...
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT - MAKE SURE IT IS SOMETHING WE DO] OK, we can help you with this. So I can get a member of the team to contact you to discuss you...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 01928 242182. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welcom...