[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MAKE SURE IT IS SOMETHING WE DO]

OK, we can help you with this. So I can get a member of the team to contact you to discuss your requirements, could I take your name, email address and telephone number?

[VISITOR GIVES CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you tell me where you are based?

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. A member of the team will be in touch asap to discuss your course requirements.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

SERVICES THEY PROVIDE:

Behavioural insight, research and evaluation

Behaviour change strategy

Audits and reviews

Workshops and training

Campaign planning, management and support

SERVICES THEY DON'T PROVIDE: