General FAQs
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Our student rooms are all-inclusive. Weekly prices include all utility bills, free broadband, fast wifi, communal spaces, study spaces, lifestyle facilities, regular social events, on-site cycle storage and CCTV.
You can pay your rent through the online portal using a debit card (we do not accept credit cards) – simply log into your account on our website and click the option to ‘Pay your rent’ - https://abodusstudents.com/residents-portal/. We do not store debi...
Yes, our student rooms are all-inclusive. Weekly prices include all utility bills, free broadband, fast wifi, communal spaces, study spaces, lifestyle facilities, regular social events, on-site cycle storage and CCTV.
All of our sites use Circuit for washing machines. There's an app that allows you to top-up your account with money, track the washing machine cycle and more. You can find out more about how Circuit works here - https://www.circuit.co.uk
You can log maintenance issues through the online portal by logging into your account on the website and click ‘Maintenance request’ - https://abodusstudents.com/residents-portal/. You can also report urgent issues to reception either by coming to the r...
Yes we have! We were crowned ‘Student Accommodation Operator of the Year 2021’ and shortlisted for ‘Student Accommodation Operator of the Year 2022’ by property week, the UK’s leading property magazine! Our outstanding reputation and commitment to quali...
If you need to move in earlier than your tenancy start date, please contact the site you have booked at. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in. Could you tell me which site you hav...
When it comes to your bedroom, please note that we do not provide bedding. We suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin. [PAUSE 10 SECONDS] While we provide some kitchen ...
I'm sorry to hear that. You can complain in person at any of our receptions, by phone, in writing or by email. Which site are you staying in? [VISITOR CONFIRMS THE SITE THEY ARE STAYING IN. GET CONTACT DETAILS FROM THE SITE FOLDER IN THE KB] [FOR EXAMPL...
Yes, we part of the ANUK national code, which demonstrates our commitment to providing good quality housing for students. You can rest assured that we will deliver a great service, and if a problem ever did occur, there are clear guidelines and procedur...
You cannot pay monthly, but you can pay in instalments with a valid UK guarantor. For English sites, we offer 4 instalments for 44 week and 5 instalments for 51 week contracts. For Scottish sites, it's 9 instalments for 44 weeks and 10 instalments for 5...
We offer Netflix parties, cinema and book clubs and on-site screenings. Book today, join your new residents’ group, and begin to get excited!
Abodus welcomes students from across the world. Our communities are open to all and are hubs of diversity.
Each Abodus site has a friendly team, with someone available to our residents 24/7. For some of our sites, an emergency contact number will be provided when staff are not onsite.
No, we only allow students that are in full-time education to stay with us.
You can move out whenever you want. However, remember your contract is a fixed term tenancy agreement so even If you move out before your tenancy ends you will still need to pay the full amount of rent.
Many of our Abodus sites have onsite security staff and digital entry systems in each building. For some of our sites an emergency contact number will be provided when staff are not onsite, ensuring that our buildings are safe and secure.
If you need to extend your contract for whatever reason, please contact your accommodation team directly for prices and information. Extensions are subject to availability.
After you have checked in and collected your keys you lose the right to cancel your tenancy. You are liable for the full rent unless a suitable replacement is found to take over your tenancy agreement. Only when a suitable replacement has been found and...
A TV licence is not included as part of your tenancy agreement. If you have brought your own TV, or if your flat has a TV in the shared communal space that you’d like to watch, you will require a TV licence. To find out more and apply go to the official...
We run a rigorous calendar of events to elevate the experience whilst living with us. Focusing on alternative food and lifestyle options, career workshops, meditation days and physical activity, we absolutely prioritise the health and wellbeing of our c...
[1a. IF VISITOR IS HAPPY TO PROVIDE CONTACT DETAILS] So I can arrange for a member of the team to get in touch to discuss this further, could I note your name, contact number, and email address? [1b. IF VISITOR DOES NOT WANT TO PROVIDE CONTACT DETAILS] ...
We offer a ‘cooling off period’ of 7 days upon receipt of your Advance Rental Payment. If an Advance Rental Payment is not required, the 7 days ‘cooling off period’ starts when your booking confirmation email has been sent. If you cancel within the cool...
We do not accept credit cards, sorry. You can use a debit card to pay.
Abodus supports each and every one of our students by providing study pods and quiet zones so that you are able to meet your deadlines in peace and work with new friends on your coursework projects.
No, we do not allow students to bring pets or animals of any kind.
Your family and friends are able to visit you, but you are the only permanent resident allowed.
We don't offer dual occupancy at any of our sites, sorry.
Abodus offer tenancies of different lengths, including short-term contracts. The minimum stay is 4 weeks, and all short term lets are subject to availability and must be paid in advance. If you are interested in a short-term contract, please contact the...
While we can let you know the ages and genders of your future flatmates, we cannot provide their names or any other personal information. This information is present during the self-select process on line. However, you can find your flatmates through ou...
We have a number of blog posts and guides on a wide range of subjects. You can find these here - https://abodusstudents.com/blog-guides/
Abodee is our official membership programme that offers discounts, updates, blogs and MORE emailed directly to you as soon as they drop! Register your interest and become an official Abodee now - http://welcomgto.abodusstudents.pages.services/register-y...
Abodus is an official Gold Partner of the charity Student Minds. Student Minds empowers students and members of the university community to develop the knowledge, confidence and skills to look after their own mental health, support others and create cha...
Unfortunately we do not offer parking on site, sorry.
We offer free high speed internet access in all our buildings, which is provided by ASK4. If you require a faster speed, please contact ASK4 directly to arrange an upgraded package which will be payable directly to them. Both wired and wireless Upload a...
Our VIP Programme, re-launched in February 2023, is our discount programme offered exclusively to our Abodus residents only. Living at Abodus Student Accommodation means our students not only get to be part of an amazing community, but they also get exc...
We offer free high speed internet access in all our buildings, which is provided by ASK4. If you require a faster speed, please contact ASK4 directly to arrange an upgraded package which will be payable directly to them. Both wired and wireless Upload a...
Your security and welfare are our number one priority; our on-site management teams and wellbeing force provide you with any assistance you may need during your stay. There is CCTV throughout our sites, key card access and on-site bike storage.
Yes, we’re committed to providing inclusive and accessible accommodation for all students. If your young adult has specific needs, we encourage you to contact us before booking so we can ensure their room and building meet their requirements.
Our cleaning teams maintain communal spaces regularly, ensuring they are clean, hygienic, and welcoming. While young adults are responsible for their own rooms and shared kitchen areas, we provide guidance and support to help them keep everything tidy.
Yes, temporary parking is available for drop-offs on check-in day. Our team will guide you to the designated area and assist with unloading. If parking is limited, we’ll provide alternative options nearby.
Yes, you can see our sample tenancy agreement here- https://abodusstudents.com/wp-content/uploads/2021/09/abodus-2021-astX.pdf
We maintain strict hygiene standards and pest control measures to prevent issues. If a pest problem arises, your young adult should report it immediately to our on-site team, who will arrange for professional pest control services to resolve the issue p...
No, sorry. You would need to be enrolled on a full time course to stay with us.
We’re committed to sustainability. Recycling facilities are available in all our properties, and we encourage tenants to use them. Some properties also participate in green initiatives, such as energy-saving programmes and waste reduction events.
No, all our rooms are self-catered.
If you require any instructions or user guides, please contact our staff on site who will be able to assist with this.
Yes, all residents must be 18 or over.
If you booked directly with us, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.
No, smoking is a fire hazard and so for the safety and comfort of everyone, smoking, including the use of e-cigarettes/vapes is forbidden in either your room, the communal areas of your flats or any other internal area of the building. There are designa...
To see the different room options on offer, choose your city and property from the main menu. If you are unsure of which room to choose, why not arrange a viewing - https://abodusstudents.com/book-a-tour/?
Yes we do! You can find out more about the universities and colleges we're close to here - https://abodusstudents.com/why-abodus/terms-and-conditions/universities-and-colleges/
Contents insurance is included within your tenancy and further details of the policy and what is included can be found within your student handbook - https://abodusstudents.com/why-abodus/terms-and-conditions/your-handbook/. You can increase your cover ...
Yes, young adults are welcome to have guests stay for up to two nights, including family members. For longer visits, we also provide a list of nearby hotels with preferential rates for families coming to see their young adults.Guests are the responsibil...
Our shared flats range between all of our properties. If you need any further information about how many rooms would be in each flat at your individual residence please contact your individual site team for further information. Which site were you inter...
Your rental will have set due dates, please check your tenancy agreement so you can familiarise yourself with when your rent is due. There is a £50 admin charge for tenancy takeovers and room moves. If you prefer you can also pay your rental in full at ...
If you are unable to make your rent payment on or before the set dates for whatever reason you must inform the accommodation team at your site, either by emailing the site team, coming to the reception desk or calling the telephone number. Which site ar...
We have sites throughout the UK in the following cities: Bristol, Cambridge, Edinburgh, Glasgow, Leeds, Liverpool, Newcastle and Southampton.
You can do that online via our website here - https://abodusstudents.com/residents-portal/
We offer free high speed internet access in all our buildings, which is provided by ASK4. If you require a faster speed, please contact ASK4 directly to arrange an upgraded package which will be payable directly to them. 10 devices as standard, with an ...
A complete list of our policies can be found here - https://abodusstudents.com/why-abodus/terms-and-conditions/our-policies/
You can see our short stays here- https://abodusstudents.com/shorter-stays/ [PAUSE 10 SECONDS] Please note, the minimum stay is 4 weeks, and all short term lets are subject to availability and must be paid in advance
If you wish to cancel your booking after the 7-day cooling off period, you will remain liable for the contractual obligation set out in the tenancy agreement. Exceptions to this may be considered if proof is offered under the following circumstances:You...
We know how important it is to stay connected. All our properties feature high-speed Wi-Fi throughout the building, perfect for studying, video calls, and streaming. This service is included at no extra cost, and our team is available to help with any c...
From check-in to check-out, we make life as smooth and stress-free as possible for your young adult. [PAUSE 10 SECONDS] Check-inis a seamless process with our friendly team on hand to guide them every step of the way. Upon arrival, they’ll find an inven...
If a delivery requires a signature and your young adult isn’t available, our customer advisors can sign for the item and hold it securely until they’re able to collect it.
In the event of a local power outage, we work closely with utility providers to restore power as quickly as possible. Our team keeps young adults updated and is on hand to assist with any immediate needs.
We allow alcohol on-site, but we encourage young adults to drink responsibly and respect their flatmates and neighbours. Disruptive or unsafe behaviour due to alcohol will be addressed by our team to ensure a safe and respectful living environment for a...
Our properties are equipped with high-speed, reliable Wi-Fi. In the rare event of a connectivity issue, our support team works quickly to identify and resolve the problem, ensuring minimal disruption.
Yes these adverts are legit! Airbnb have their own contract of rooms that they manage and advertise on their site.
We offer free high speed internet access in all our buildings, which is provided by ASK4. If you require a faster speed, please contact ASK4 directly to arrange an upgraded package which will be payable directly to them.10 devices as standard, with an o...
In the rare event of a power cut or utility problem, our maintenance team responds promptly to resolve the issue. For larger-scale disruptions, we work closely with local utility providers to minimise inconvenience and restore services as quickly as pos...
Welcome week is all about settling in, making connections, and having fun. Our events are designed to help young adults feel at home and may include: Welcome parties: A great way to kick things off.Icebreaker activities: Perfect for meeting new friends....
Our summer stays are now open! You can find information on these and how to book here-www.abodusstudents.com/summer-stays