[WE MUST FIND OUT IF THEY’RE AN EXISTING PATIENT]

[1. VISITOR STATES REQUIREMENTS]

Are you an existing patient?

[IF YES]

Thanks. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[IF NOT AN EXISTING PATIENT AND IT’S CURRENTLY MONDAY TO FRIDAY BEFORE 5PM]

OK, I can book you in for a free callback with Mary or Helena in our Patient Care Team.  They will call you back today. Would you like me to do that now for you?

[IF YES]

Thanks. If I could take your name, email address and telephone number, we’ll be in touch today.

[IF NOT AN EXISTING PATIENT AND IT’S CURRENTLY AFTER 5PM  MONDAY TO THURSDAY]

OK, I can book you in for a free callback with Mary or Helena in our Patient Care Team.  They will call you back first thing tomorrow. Would you like me to do that now for you?

[IF YES]

Thanks. If I could take your name, email address and telephone number, we’ll be in touch tomorrow.

[IF NOT AN EXISTING PATIENT AND IT’S CURRENTLY AFTER 5PM FRIDAY OR THE WEEKEND]

OK, I can book you in for a free callback with Mary or Helena in our Patient Care Team.  They will call you back first thing Monday. Would you like me to do that now for you?

[IF YES]

Thanks. If I could take your name, email address and telephone number, we’ll be in touch on Monday.

[2. VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!