General FAQs
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I'm interested in...[TELECOMS SERVICES]
Business Phone SystemsComputer Telephone IntegrationWiFi Data CaptureAnalytics DashboardZappie SMSNetwork ConnectivityOn Hold MarketingBusiness MobilesCCTVNetwork CablingMS Teams Integration OK, we can certainly help with this! I can get a member of the...
I'm interested in...[TECHNOLOGY SERVICES]
Cloud ServicesIT InstallationsDisaster RecoveryCyber SecurityFully Managed IT OK, we can certainly help with this! I can get a member of the team to contact you to discuss your requirements in more detail and give you a quote. If I could take your name,...
How much do you charge for X?
To be able to give you pricing, we'd need to contact you to discuss your requirements. If I could take your name, email address and telephone number, we'll be in touch asap. [CONTINUE VIA SCRIPT STEPS]
What services do you provide?
We are a UK-based telecoms company that provides businesses with a range of communication services. These include business phone systems, broadband, and mobile and SIM plans. Our business phone systems offer features such as HD video calling, high-res t...
Do you offer 24/7 support?
Yes we do! We also have average 4 minute response times, and 14 minute resolution times. Would you like me to get a member of the team to contact you to discuss your requirements? [IF YES, CONTINUE VIA SCRIPT STEPS]
Do you provide hardware?
Yes we do. I can get a member of the team to contact you to discuss your requirements in more detail and give you a quote. If I could take your name, email address and telephone number, we'll be in touch asap. [CONTINUE VIA SCRIPT STEPS]
Can I read your customer/client reviews?
Yes, absolutely! You can see our client reviews here - https://uk.trustpilot.com/review/zappie.io
Where are you based?
We are based in Southampton, Hampshire. We work with businesses and organisations across the UK. [PAUSE 10 SECONDS] Our office address is Grosvenor House, 2 Grosvenor Square, Southampton SO15 2BE.
Where do you operate?
We work with businesses and organisations across the UK. Can work with companies that are registered in the UK but have team's overseas. We have an app that supports multi-country operations.
Are you able to provide remote support?
We can provide remote support over the phone from our dedicated support team. Just call 0333 1888 333 and we'll be able to assist.
Are you able to provide on-site support?
Yes we certainly can! Could you let us know if you are an existing customer? [IF YES] Thanks. We can certainly get an engineer out to your site. The best thing to do is to contact our support team via support@zappie.io or by giving us a call on 0333 18...
Which industries do you operate in?
We work across many industries including automotive, call centres telemarketing, medical, care homes, construction plant hire, dental, estate agents, hospitality, marketing services, recruitment, retail, sports clubs stadiums. If you don't see your i...
Do you have any client/customer testimonials?
Yes we do! You can read and watch them here - https://zappie.io/resources/testimonials/
Do you have any job vacancies?
Yes we do! As the fastest-growing telecoms company in the UK, we're recruiting heavily throughout 2024. This includes the following roles: Telecoms Field EngineerTelecoms Field Engineer ApprenticeProject ManagerOffice ManagerSales AdministratorInside S...