Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number? [VISITOR GIVES...
Operator notes
Zappie is a company that provides businesses with IT, telecoms and connectivity solutions, such as phone systems, broadband, Wi-Fi, and cloud services.One of Zappie’s core products is their business phone systems, which use the latest technology and har...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 0333 1888 333. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...