General FAQs
10
Where do you operate?
We’re based in the UK and sell our products globally. We can also service and maintain products within the UK.
Do you offer repairs/breakdown assistance for weighing equipment?
Yes, our highly skilled service team is fully qualified in the service and repair of weighbridges and dynamic axle weighers. Are you an existing customer? [IF YES] OK. If I could take your name, email address and telephone number, someone from the team ...
What are your office hours?
We’re open from 7am to 5pm Monday to Thursday and 7am to 4pm on Friday.
Do you offer calibration services?
Yes we do. I can get a member of the team to contact you to discuss this. If I could take your name, email address and telephone number, someone from the team will be in touch asap.
Is there a problem with your phone line?
Yes, our phones are down right now in Leicester due to a technical issue and won’t be back up until Monday between 10-1pm.We're very sorry for the inconvenience. If I could take your name, email address and telephone number, we'll contact you on Monday....
Where are you based?
Our Head Office is conveniently located on the A6 in Birstall, Leicester, just 15 minutes from the M1.
I’m looking for…
OK, I can get a member of the team to contact you to discuss your requirements. If I could take your name, email address and telephone number, we'll be in touch asap.
Do you offer your equipment for hire?
Yes, we can hire some items. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements. [ONLY ASK IF NOT ALREADY STATED WHAT THEY WANT TO HIRE] Thanks [VISITOR FIRST NAME]. Co...
Do you offer SupaWeigh 4000 Upgrades?
Yes we do. If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss this with you.
How quickly can you get my order to me?
To give you the most accurate availability and delivery times, I’d need to get a member of the team to contact you. If I could take your name, email address and telephone number, we’ll be in touch asap.