[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - LIKELY LOST A LOVED ONE, SO SHOW SYMPATHY]

I’m very sorry to hear that. If I could take your name, email address and telephone number, someone from the team will send you everything you need to know about Direct Cremations.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks, [VISITOR FIRST NAME]. Can you tell me where your loved one is located?

[VISITOR CONFIRMS LOCATION OF LOVED ONE]

Thanks. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!