General FAQs
16
So I can answer this more effectively, could you tell me what your requirements are? [1. IF AN EMERGENCY] OK, are you an existing client? [IF YES] OK, the best thing to do is request this via your support board in Monday.com. If you don't use this, plea...
We’ll need information on your hosting company at the outset to let you know if there are any additional costs involved in supporting your site on specific hosting platforms. 95% of the time there aren’t any, and most times any additional costs are rela...
Yes, we do. We use Monday.com and we can create a board for you where you can add your requests, see the progress of your project, and provide feedback.
Our pricing model is set up to offer as much value as we can at competitive rates, whilst keeping it as streamlined as possible. We have specialists based all over the world, working asynchronously, so we know we can deliver better client support with h...
WordPress Support MaintenanceWordPress DesignWordPress Development OK, we can help with this! [CONTINUE VIA SCRIPT STEPS - BOOK A CALL VIA CALENDLY] WordPress OptimisationWordPress SEOContent Creation for WordPress websitesWordPress HostingWordPress Ma...
Generally, we don’t work weekends. We find that with good planning and execution, it’s not necessary. If you have a specific requirement for this, we can discuss the potential for working on the weekend.
We have over 10 years experience! We’ve fixed thousands of WordPress issues. Small issues, big issues, Malware infected websites, slow hosting, the list is endless. That is what we do day in, day out. Can you tell me more about your issue?
You will require a domain name and website hosting. Depending on your specific website you may require premium video clips, images, and/or premium plugins that provide specific functionality for your site. We will always confirm any additional costs wit...
That's great! You can see any available positions we have here - https://www.wpsupportspecialists.com/careers/. There is a link to a form for you to apply.
We accept payment via bank transfer, Debit/Credit card, Direct Debit and PayPal.
Our support maintenance packages start at just £60 a month depending on your requirements. You can learn more about our packages here - https://www.wpsupportspecialists.com/wordpress-maintenance/#pricing. [PAUSE 10 SECONDS] Would you like me to book yo...
Yes we do! If you're a web design agency, marketing, hosting, or creative company, we’ll become part of your team, dealing with all of your clients’ WordPress-related issues for you, under your name and banner. So you can monetise our white label partne...
OK, could you tell me if you're an existing support client? [IF YES] Thanks. We charge £75 + vat per hour for ad-hoc work. You can request this via your Monday.com board. If you don't use this, please email the support team here - support@wpsupportspeci...
We only offer support via our ticketing system and email. We don't offer support directly via live chat.
We operate from 8am – 6pm Monday to Friday based on CET time zone (1 hour ahead of the UK). Generally, we don’t work weekends. We find that with good planning and execution, it’s not necessary. If you have a specific requirement for this, we can discuss...
If you're a web design agency, marketing, hosting, or creative company, we’ll become part of your team, dealing with all of your clients’ WordPress-related issues for you, under your name and banner. So you can monetise our white label partnership, we'l...