[1 VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? (I am a real person, and not a Chat Bot).

[2 VISITOR STATES REQUIREMENT - IF THEY'RE NOT CLEAR, ASK FOR MORE DETAILS - Note: If someone mentions a “protected conversation” or receiving an offer from their employer, please ask them to call the office.]

OK. I’d need to ask you some questions that will help the team.

[PAUSE 10 SECONDS]

Are you contacting us about your current or previous employment?

[CURRENT/ PREVIOUS EMPLOYER]

Are you still employed?

[YES/NO/NOT SURE/ ALREADY LEFT]

Are you currently working your notice period?

[YES/NO]

Was your employment with a public organisation (e.g. Army, NHS,
Government)?

[YES/NO- IF YES, TAKE DETAILS- DO NOT BOOK A CALL]

[4a IF, STILL EMPLOYED]

Thanks. How long (in years) have you worked there?

[VISITOR STATES NUMBER OF YEARS WORKED]

[4b IF NO LONGER EMPLOYED ]

Thanks. When did your employment end and how long (in years) did you work there?

[VISITOR STATES LEAVING DATE & NUMBER OF YEARS WORKED]

Thanks. What was your annual salary?

[VISITOR GIVES SALARY]

Are you looking to leave your job?

[YES/NO]

Do you have a settlement agreement?

[IF YES SETTLEMENT AGREEMENT]

As you have been offered a settlement agreement the best thing to do would be to speak with our legal team immediately. Please call us on 02071189218.

[3b IF NO SETTLEMENT AGREEMENT]

How can we help you?

[ADVICE / SETTLEMENT AGREEMENT / TRIBUNAL CLAIM / TRIBUNAL OR COURT HEARING / NEGOTIATE/ OTHER]

[BASED ON THE ANSWERS ABOVE, EITHER GET DETAILS OR ASK THEM TO BOOK A CALL AS BELOW]

[6a IF NO LONGER EMPLOYED AND HAS WORKED LESS THAN 2 YEARS, ]

Thanks. I can get a member of the team to email you regarding this. Could I take your name, email address, and telephone number please?

NOTE: If they don’t have an email, advise they can request we send them a text message instead.

[6b IF NO LONGER EMPLOYED AND HAS WORKED MORE THAN 2 YEARS]

OK, I can book you in for a call with the team.

[LINK - https://app.acuityscheduling.com/schedule.php?owner=37710336&appointmentType=86393328]

[THANK THEM AND RAISE AS A LEAD]

[6c IF STILL EMPLOYED REGARDLESS OF LENGTH OF EMPLOYMENT]

OK, I can book you in for a call with the team. 

[LINK - https://app.acuityscheduling.com/schedule.php?owner=37710336&appointmentType=86389983]

[THANK THEM AND RAISE AS A LEAD]

[6d FOR ANY OTHER SITUATION THAT DOES NOT FIT ABOVE]

I can pass a message over to our team to contact you regarding this. Could I take your name, email address, and telephone number, please?

Services offered:

• Employment Tribunal Claims
• Exit With Compensation Package
• Fixed Fee Advice Sessions
• Legal Expenses Insurance
• Preliminary Hearings
• Settlement Agreements