If your order is going by courier, they may try to deliver to your neighbour(s) but failing that, they should attempt a second delivery the next working day. If you’re still having trouble receiving your order, you can always use the tracking information in the email we will send you, following the dispatch of your item(s).
[PAUSE 10 SECONDS]
If your order contains a 'Pre-Order' item your entire order will be dispatched once the item(s) are back in stock.
[PAUSE 10 SECONDS]
If your order contains a 'Pre-Order' item your entire order will be dispatched once the item(s) are back in stock.
[IF THEY SAY THEIR ORDER IS LATE/CAN'T BE TRACKED]
Sorry about that. Could I take your order number please?
[VISITOR GIVES ORDER NUMBER]
Thanks. Can you also confirm your name and email address and someone from the team will be in touch with an update asap.