General FAQs
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House Removals Quote
[HOUSE REMOVALS QUOTE] OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number? [VISITOR GIVES NAME CONTACT DETAILS] Thanks for these details. Can you confirm your current address and where you ...
How much are your fees?
That’s a very difficult to answer. Homes come in all shapes and sizes as do the contents of them. That’s why we always visit you so that we can measure everything and provide you with a competitive quote. [SCRIPT STEPS]
What are your office hours?
TBC
Where do you operate?
Although we are based in SW London we are equally happy to make a move to or from other parts of London and Middlesex and indeed move to all parts of the UK.
What services do you offer?
Home MovesOffice MovesShort Long Term Storage SolutionsHandyman and Maintenance ServicesHouse Clearance and Office Waste Clearance Yes we can help with this! I will be more than happy to assist you further with your requirements. Would you mind answeri...
How Much Does It Cost to Move?
That’s a very difficult to answer. Homes come in all shapes and sizes as do the contents of them. That’s why we always visit you so that we can measure everything and provide you with a competitive quote.
Will You Do All My Packing & Unpacking?
Yes, but only if you want us to. This depends entirely on your preferences. We can carry out a full pack of your contents or a breakables-only pack. Both are cost-effective, but if you choose to, you can pack by yourself. If there is a lot of packing to...
Should I Empty My Wardrobes?
Furniture is not built to be moved while full! Chests of drawers and wardrobes should be emptied before moving to avoid making them unstable. We use wardrobe boxes with hanging rails to transport the hanging contents from wardrobes as well as garment ba...
Home removal services
Depending on your work or family commitments and your budget, we can:Arrive at the scheduled time on the appointed day; you will have packed everything in advance and we simply move you.Deliver boxes and packing material in advance of your move, let you...
I'm looking for a job
TBC
Should I Tip Your Removal Team?
Only tip if you have had a good service. If you have, then the removal team will really appreciate it. Even a small gesture is always welcome.
Do you offer free surveys?
We can arrange a free survey for someone to come and discuss all the options and then give you a quote. I can get someone to contact you to arrange a suitable time. Or if you prefer to send in a walk around video of the property you can do that too.
Furniture Clearance
[FURNITURE CLEARANCE] So I can assist you further with your enquiry, can you confirm what do you need removing and disposing of? [VISITOR CONFIRMS DETAILS] Do you have photos of the items you need cleared? [YES/NO] When do you need it collected ideally....
Can I park at your offices?
TBC
So When Should I Start Planning My Move?
As soon as you have an idea from your legal team when completion on a house sale is likely to happen you should let us know. But whatever you do, please don’t leave it to the last minute!
Are My Items Insured During the Move?
We provide insurance coverage for your belongings during transit. This ensures that in the unlikely event of damage, you are protected. Ask us about the details of our insurance policy.
Do You Handle Special Items like Pianos or Artwork?
Our team is trained to handle special items like pianos, artwork, and antiques with care. We have the necessary equipment and expertise to ensure these items are moved safely.
What Happens if There's a Delay on Moving Day?
Unexpected delays can happen. If there’s a delay on your moving day, we have contingency plans to handle the situation, including rescheduling or temporary storage solutions.
Can You Accommodate Last-Minute Moves?
We understand that sometimes moves can be sudden. While we recommend planning in advance, we do our best to accommodate last-minute requests based on our availability.
Are There Any Items You Cannot Move?
There are certain items, like hazardous materials, that we are unable to transport. Please inquire for a detailed list of non-transportable items.
How Do You Handle Parking and Permits for Moving Vehicles?
We can take care of securing the necessary permits for parking our moving vehicles at both your current and new locations however it can sometimes be cheaper if you organise it yourself we can advise when quoting.
What types of office moves can you help with?
We have helped many businesses move between office premises over the years, taking care of the many issues that present themselves prior to, and during the move. We always aim to make your office move as stress free as possible. No matter whether you ha...
How Long Have You Been in Business?
We’ve been in business for nearly 20-years and in that time have moved thousands of families locally and to other parts of the country.
Can You Disassemble and Assemble Furniture?
We’ve become expert at dismantling and reassembling all types of furniture including beds, tables, sofa’s, and bookcases. We also disconnect and reconnect washing machines and other electrical equipment.
Do You Provide Storage if Needed?
We can arrange storage for any quantity of contents for a short or long period of time. Some of our clients just need us to move items to storage while they redecorate their home. Others need storage because there is a long wait before their new home is...