General FAQs
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Is outdoor seating available?
We have two year-round garden rooms, called The Avery And Little Ave and we run table service to them throughout the year. They are heated with blankets and sheepskin rugs so they are always welcoming and cosy. We also have a heated smoking area that’s ...
Is parking available?
There is a carpark directly behind The Feathers in Bury Lane. The car park offers short stays up to 4hrs with NO ticket required. It is also £4 for 24 hours Monday -Friday between 8.30am-6.30pm and FREE after 6.30pm Monday- Friday and at weekends. Rickm...
Can I bring my dog?
Yes! We love well-behaved four-legged friends who are kept on leads throughout the pub. We have plenty of water bowls and even have doggie ice cream! [NOTE: Dogs are allowed everywhere, including the restaurant and bar areas]
When do you serve food?
Our kitchen serves food Monday to Thursday from Noon – 9pm. Friday and Saturday from Noon – 10pm. Sunday from Noon – 8:30pm.
Can I order at the bar?
You are more than welcome to order at the bar, but we encourage table service which runs throughout the pub and gardens for your relaxation and enjoyment.
How do I get into the pub?
All our guests’ journeys start at the front door. If you have a booking please let us know that you’ve arrived and if you’re thinking of just popping by please come to the reception area by the door and we will find you a table.
Can I bring my children?
We love families at The Feathers and ask that your children are always supervised and don’t run around the pub. There are lots of hot, sharp things around and we want to keep them safe. ‘Little Feathered Friends’ are welcome until 8pm, after that we are...
Can I bring my baby?
We love families at The Feathers. We have plentiful highchairs but unfortunately, we have no formal baby changing facilities here at the Feathers. ‘Little Feathered Friends’ are welcome until 8pm, after that we are over 21’s.
How long do I get my table for?
Times vary due to party size and what time of day it is. We always allow ample time for your experience and will confirm with you how long you have your table for when you make your booking.
Do you have a kids menu?
We sure do! You can see our children's options on our kids menu here: https://thefeathers.co.uk/kids-menu/
What are your opening hours?
Our opening hours are as follows: Pub Opening Hours:Mon – Thurs : Midday – 11pmFri Sat : Midday – MidnightSun : Midday – 10:30pm Kitchen Opening Hours:Mon – Thurs : Midday – 9pmFri Sat : Midday – 10pmSun : Midday – 8:30pm
Do you run another pub?
Yes we do! The Artichoke on the Green, Croxley Green. You can visit our website here - https://artichokeonthegreen.co.uk
What payment methods do you accept?
We accept cash and all major debit and credit cards.
Are you hosting any special events?
We are currently selling tickets forour New Year's Eve party. You can learn more about this here - https://thefeathers.co.uk/christmas-opening-hours/ [PAUSE 10 SECONDS] If you'd like to book, let me know! [IF THEY'D LIKE TO BOOK, CONTINUE VIA SCRIPT STE...
Is there a dress code?
We are a family run public house that’s very relaxed. We do not have dress codes. We just ask our guests to be respectful of other guests and the premises.
Can you accommodate large group orders?
Yes we can! With notice and planning, you’d be surprised what can be achieved. From wedding receptions and 50ths to Christenings and Wakes, we can accommodate groups of all sizes and requirements. Would you like me to get a member of the team to contact...
How do I contact the restaurant directly?
You can call on 01923 770081 or email thefeathers@aspirationalpubco.co.uk. Alternatively I can take some details now an get one of the team to get in touch with you if you'd prefer? [IF THEY'D LIKE TO GIVE DETAILS VIA LIVE CHAT] No problem. Could you te...
Are you open on holidays?
Yes, the only days of the year we close are on Christmas Day and for our teams Christmas and Summer Parties. The dates for these are to be confirmed.
What delivery platforms do you use (e.g. Uber Eats, DoorDash)?
We don’t offer these delivery services at this moment in time, sorry.
How long will it take for my delivery to arrive?
We don’t offer delivery services at this moment in time, sorry.
Do you accept walk-ins?
Yes, we do, however we always recommend booking, can I help you with that? [IF THEY'D LIKE TO BOOK, CONTINUE WITH SCRIPT STEPS, POINT 2]
Is there a service charge or gratuity added?
We do NOT add gratuities to our bills and we are proud to say that all tips given go to our teams with gratitude.
Do you accommodate food allergies?
Yes we do. We actively manage the main fourteen allergens recognised by the Food Standards Agency but are unable to give information on allergens outside of this. We will, of course, do what we can to accommodate requests outside these fourteen, but the...
Do we need to pre-book for our Christmas/New Year booking?
During the festive period all tables of 10 or over will need to pre-order. You will be sent out a pre-order form via email when you have had your booking confirmed.
Do you do gift vouchers?
Absolutely! Our digital gift vouchers make great gifts for work colleagues, the kids’ teachers, a carer, your friends and family or you can even treat yourself. You know you’re worth it! Each voucher is worth 10% MORE than its face value, giving you mor...
Where are you located?
Our address is The Feathers, 34 Church St, Rickmansworth, WD3 1DJ.
Do you have vegan/vegetarian/gluten-free options?
Yes! We have various vegan, vegetarian, and gluten-free options available. These are listed on our menus as: (v) Vegetarian | (ve) Vegan | (veo) Vegan Option | (gf) Gluten Free | (gfo) Gluten Free Option. You can see our menus here: https://thefeathers....
Is the restaurant suitable for special occasions or romantic dinners?
We have lots of people that spend such occasions with us, however, The Feathers is a very busy pub and at the weekends it’s pretty hard to find a quiet table!
What are your opening hours for Christmas and New Year?
We are open throughout the festive and new year period, with the exception of Christmas Day. You can see our full opening hours here - https://thefeathers.co.uk/christmas-opening-hours/.
Can I download the menu/can you send me a PDF of the menu?
Yes, of course! you can download the menu's in PDF format via the links below: Sunday Menu - https://thefeathers.co.uk/wp-content/uploads/2024/10/Feathers-Sunday-Menu-AW24.pdf Christmas Menu - https://thefeathers.co.uk/wp-content/uploads/2024/10/Feather...
How do you handle cross-contamination for food allergies?
Our food is prepared in areas where cross contamination may also occur. This means that we can never guarantee a dish is completely free from any allergens or specific ingredients. We declare allergens if they are intentionally added to a product. Where...
Do you accept cash, credit, or mobile payments?
We do accept cash and credit card and mobile “tap” payments. We can also take deposits and hires fee payments over the phone.
Do you have any ongoing promotions or discounts?
Each and every day between 5-7pm you can grab two of our spritz, fizz cocktails for just £14. A great way to start your evening! And if you join us on a Wednesday you can take advantage of Fine Wine Wednesday, were each of our bottle only wines is redu...
How do I place an order for pickup/delivery?
We don’t offer pick-up or delivery services at this moment in time, sorry.
Is the restaurant family-friendly?
Very! We are proud to be local people and to have our own children in the local schools. We employ lots of great youngsters from the surrounding areas and love families.
Do you offer live music or entertainment?
From time to time we have been known to have live music. This is normally on Bank Holiday weekends. Keep your eyes peeled for details. The next big bash is New Year's Eve where we have a live band booked and ready to entertain you. You can find out more...
Do you offer catering services?
We have been known to do this from time to time. It's on an adhoc basis and we are happy to take an enquiry and someone from our team will come back to you. [PAUSE 10 SECONDS] Would you like me to get a member of the team to contact you to discuss this ...
How can I book your venue for a private event?
If I can take some details, someone from our events team will get back to you to discuss your event. [CONTINUE VIA SCRIPT STEPS, POINT 3]
Who do I speak to for media or partnership enquiries?
I can take your details here and pass them on to the relevant person. [CONTINUE VIA SCRIPT STEPS, POINT 4]
What’s the best way to reach customer service?
I am the front line, in the first instance you can chat with me and if I can't resolve your issue or answer your question, Ican pass your enquiry to the right person. [VISITOR GIVES DETAILS OF ENQUIRY - IF YOU CAN'T ANSWER IT, CONTINUE VIA SCRIPT STEPS ...
Do you offer delivery or takeout services?
We don’t offer these services at this moment in time, but we do offer doggy bags for you to take away if you've not been able to finish your meal!
Do you offer a happy hour?
Each and every day between 5-7pm you can grab two of our spritz, fizz cocktails for just £14. So that's a happy two hours!
Can I speak with the chef about my dietary needs?
We are happy to pass on any questions that you may have about our menu to our chef. Talking with them directly may not be possible, but we are happy to answer any questions about your dietary needs.
Can I customise my order?
We pride ourselves on being flexible and most things are do-able, up to a point!