I need to cancel, but I’ve already made payments. Can I get a refund?

I’m sorry to hear that. Please refer to page 2 of the terms and conditions under the section 7 ‘Cancellation by you’ here - https://thebucketlistcompany.co.uk/termsandconditions/.

[PAUSE 10 SECONDS]

The refund value depends on the amount of time before the trip is due to start.

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If you’d like to discuss this, I can get a member of the team to contact you to explain the cancellation procedure and confirm what can be refunded.

[IF THEY WANT TO BE CONTACTED]

OK, If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss this.