Existing customer FAQs
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I’m an existing Taxfiler customer.  What does IRIS Elements mean to me?
There will be no imminent changes for you as an existing customer. You’ll retain the same access, contracts and pricing. [PAUSE 10 SECONDS] However, Taxfiler, as it stands today, has stopped being sold to new sites from June 2022, new customers will ins...
Can I switch to IRIS Elements?
Are you an existing customer? [IF YES] Taxfiler customers are being invited to move to IRIS Elements Tax Accounts. If you have received your invitation, please follow the link in the email to find out all you need to know about moving to Elements. If y...
Taxfiler closing
Taxfiler by IRIS for Accountants and Tax Advisors and for individuals, Partnerships and Trusts direct will be coming to an end on 31st March 2025, after which time it will no longer be supported. [PAUSE 10 SECONDS] You will be able to access your data u...