Existing client support FAQs
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I need help with X and there’s nothing in the user guide.
I’m sorry about that. I can report this back to the support team so they can look at creating a guide for this. Can you tell me if you’re using our payroll or HR software? [1. IF PAYROLL] Thanks. You can email the payroll support team here - hello@staff...
I’ve received my payslip and I need help/something’s wrong/incorrect
OK. You would need to contact your employer regarding this. They use our software to generate your payslip, so this isn’t something we can assist with.
I need some help!
You can email the support team here -hello@staffology.co.uk [PAUSE 10 SECONDS] [PAYROLL] We also have user guides for many of the key features here - https://www.staffology.co.uk/userguides/ [HR] We also have user guides for many of the key features her...
Migration support emails
Please email our migrations team here to discuss this further- Your desktop payroll products to Staffology Payroll:Payrollrenewals@iris.co.uk Your desktop HR product to Staffology HR:migrations-staffology@iris.co.uk
Can you help me via live chat?
We don’t offer support via live chat, so you’d need to email the support team.You can email the payroll support team here -hello@staffology.co.uk
Can you call me back regarding support?
We will only come back to you via email regarding support.
Do you offer telephone support?
We only offer support via email. Can you tell me if you’re using our payroll or HR software? [1. IF PAYROLL] Thanks. You can email the payroll support team here - hello@staffology.co.uk. [PAUSE 10 SECONDS] We also have user guides for many of the key fe...
[Any question about how Staffology works]
OK, the best thing to do is email the support team. Can you tell me if you’re using our payroll or HR software? [1. IF PAYROLL] Thanks. You can email the payroll support team here - hello@staffology.co.uk. [PAUSE 10 SECONDS] We also have user guides for...
I'm looking to move/migrate to Staffology Payroll
You can find our information in migrating from [SOFTWARE NAME] here- Upgrading from IRIS Keytime to Staffology PayrollYou can find more information on upgrading from IRIS Keytime to Staffology Payroll here: https://www.iris.co.uk/l/migrating-from-keytim...