Support (existing clients) FAQs

Square One Network FAQs - Melu > Support (existing clients) FAQs

I need urgent help with X…

[ONLY IFURGENTANDOUTSIDE OF OFFICE HOURS! OTHERWISE TAKE DETAILS RAISE AS CLIENT LEAD] OK, the best thing to do is call us on+44 (0) 1173 700 200or emailsupport@squareone.network. Someone from the team will be in touch asap.

How do I access my account?

You can login to your account here -https://squareone.enlighten-online.net/

I’ve got an issue with X, can you help?

[TAKE DETAILS IF NOT URGENT] OK. If I could take your name, email address and telephone number, someone from the support team will be in touch asap.

I’ve forgotten my password, can you help?

No problem. You can reset your password here -https://squareone.enlighten-online.net/RetrievePassword.aspx

Where can I get my latest invoice/invoices?

You can get these via our client area here -https://squareone.enlighten-online.net/