General FAQs
15
I’ll need to get a member of the team to check stock or contact our suppliers and email you.
[IF IN THE UK] Carriage costs are calculated by the gross weight of the products ordered. In the event of part shipping customers will only be charged once. A shipping calculator is available on the shopping basket page. Items are dispatched on a next d...
We can deliver our products to most places in the world. If you cannot see pricing for this at the checkout, I can get a member of the team to contact you with accurate delivery costs. [IF THEY WANT TO BE CONTACTED] OK. If I could take your name, email ...
[THESE PRODUCT CATEGORIES ARE IN THE MAIN WEBSITE NAVIGATION] [USE THEM TO FIND THE PRODUCT, OR USE THE SEARCH AND GIVE THE VISITOR THE LINK TO EITHER A CATEGORY OR THE DIRECT PRODUCT] OK, you can find that here [LINK TO PRODUCT/CATEGORY]. We probably h...
Yes we do. You can find out more here -https://www.scalesmart.com/hire-scales/. [PAUSE 10 SECONDS] I can get a member of the team to contact you with a quote and availability. If I could take your name, email address and telephone number, we’ll be in to...
Yes we do. I can get a member of the team to contact you with a quote. If I could take your name, email address and telephone number, we’ll be in touch asap.
[THEY MAY BE LOOKING AT A PRODUCT THAT DOESN’T SHOW PRICE, INSTEAD SAYS ‘CALL FOR PRICE’] I can get a member of the team to contact you with a price for this. If I could take your name, email address and telephone number, we’ll be in touch asap. [IF THE...
Delivery on orders over £300+VAT are free. For orders under this value, you’ll find a shipping calculator available on the shopping basket page.
Our head office is in Leicester. Our address is Unit 6 Meer End, Leicester LE4 3EH, UK. We also have a service office in County Durham to look after our clients located north of Leeds.
No, VAT is not included in the website prices and is calculated during the checkout stage. ScaleSmart's VAT no is GB616 7143 46.
Yes, we can offer extended warranties on items. This would need to be discussed with a member of teh technical team.
[USE PRODUCT CATEGORIES TO FIND THE PRODUCT, OR USE THE SEARCH AND GIVE THE VISITOR THE LINK TO EITHER A CATEGORY OR THE DIRECT PRODUCT] OK, you can find that here [LINK TO PRODUCT/CATEGORY]. [IF YOU CAN’T FIND THE PRODUCT/CATEGORY] I can’t locate that ...
Payment is required before dispatch, accepted forms of payment are credit/debit cards, cheques, or Bank Transfer. You can find out more here -https://www.scalesmart.com/payment/
We accept bank transfers and this is the preferred method for international payments. Our bank details can be found at the bottom of our invoices or sent on application.
I'm not aware of any issues with our phone line at present, but I'm very sorry for the inconvenience. If I could take your name, email address and telephone number, we'll contact you asap. [CONTINUE VIA SCRIPT STEPS]