General FAQs
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Yes, we support clients around the clock. During office hours you can contact us by phone, email or your SP1 Support Login, while out-of-hours issues can be raised through a support ticket. 5
We become your dedicated IT team and strategic partner, taking care of your infrastructure, monitoring, security, software updates and user support. The solution is customised to support your objectives and grow with your firm. 5
We monitor applications, infrastructure, cloud services, logs, alerts and performance metrics to identify potential issues before they cause disruption. 5
We combine onsite and cloud solutions to automate the duplication and secure storage of data. Our recovery services are designed to retrieve deleted, inaccessible, lost or damaged data and support continuity following an incident. 1
Our services include Endpoint Detection and Response, vulnerability assessments, penetration testing, security awareness training, Data Loss Prevention, email security, managed security, compliance support and consultancy. We tailor the plan to your ind...
We support law firms with IT strategy, practice and case management systems, project management, cyber security, backup, document migration, training and part-time or interim IT management. 3
Yes. We can integrate secure portal solutions such as Citrix ShareFile, Box or SharePoint for document sharing, messaging and access to financial information. 7
Yes. We can integrate accounting and productivity platforms to automate document generation, simplify approvals, improve collaboration and reduce repetitive manual work. 7
Our initial audit and assessment can involve a three-to-five-day engagement, including interviews with key stakeholders and your IT team. We then produce a report showing your current position in the IT strategy lifecycle and recommended next steps. 12
Yes. We provide business continuity, backup and recovery solutions designed to protect operations, data and client trust while minimising downtime. 1
Yes. We provide flexible infrastructure designed to expand with your team, projects and technology requirements without requiring an unnecessary full infrastructure overhaul. 14
Yes. We can support BIM platforms such as Autodesk Revit and Trimble SketchUp, alongside tools for real-time file sharing, editing and project-stakeholder collaboration. 14
We can help demonstrate that your business has a scalable, well-supported and secure IT environment, supported by a clear roadmap, reporting and risk-management approach. We may also be able to facilitate introductions through our investor and industry ...
Our headquarters are at Hampden House, Monument Park, Chalgrove, Oxford, OX44 7RW. We primarily support UK professional-services firms, particularly around Oxford, London and Nottingham, and also assist clients with international operations. 4 1
Please contact our support team or raise a ticket so we can check your systems and provide an update. Existing clients can also use their designated SP1 Support Login. 5
We provide cloud and document migration services, with specialist expertise in legal case management systems. Our process includes reviewing, extracting, preparing and loading your data, followed by post-migration checks. 3 11
We specialise in professional-services and high-growth organisations, particularly law firms, accountancy firms, architects and scale-up businesses. We understand the security, workflow, compliance and growth challenges these organisations face. 1
Yes. Our IT Asset Management service helps account for, deploy, maintain, upgrade and eventually dispose of hardware, software, cloud-based assets and data. 5
Yes. We can resolve most issues remotely, but we also provide onsite support when a visit is required to investigate infrastructure, discuss strategy or progress a transformation project. 5
Yes, our end-user support service includes first-, second- and third-line assistance through our phones, emails and support-ticket system. 5
Yes. We can assess your systems, processes and reporting, then develop recommendations and a future roadmap aligned with your business objectives. 3
Yes, we manage technical, development, infrastructure and strategic IT projects. We work with you to define goals, responsibilities, deliverables, budgets and priorities. 3
Yes, we have supported migrations to Microsoft 365 and Office 365, including email, legacy data, collaboration tools, administration and user training. We would first review your existing environment and requirements. 6 13
DocVolution is our bespoke document-migration software for UK law firms moving to a new case management system. It uses encrypted connections and operates locally to support secure, accurate and efficient migration. 11
Yes, particularly for legal-sector SMEs. We can help identify, assess, prioritise and implement IT requirements in line with your business plans and objectives. 3
We help businesses choose suitable cloud services and platforms, including Microsoft Azure, Amazon Web Services and Google Cloud Platform. We can advise on infrastructure, software and platform-as-a-service options based on your needs and budget. 1 7
Yes. We can conduct an initial assessment against Cyber Essentials best practices and identify areas where your security arrangements can be improved. 10
Yes. We provide tailored CPD and training sessions to help employees recognise cyber threats and follow safer working practices. 10
Yes. We can capture your requirements, review workflows, assist with tendering and supplier selection, project-manage implementation, oversee test conversions and advise on training. 3
The process has four stages: Discover, Extract, Prepare, then Load and Report. We analyse the legacy data, map its structure, prepare it for the new system, load it and complete post-migration checks. 11
We help accountancy firms with accounting software, cloud infrastructure, data security, compliance, workflow automation, secure client portals and business intelligence. We work with platforms including QuickBooks, Xero and Sage. 7
Yes. We work with tools such as Tableau, Microsoft Power BI and Qlik to help firms identify trends, create useful reports and make data-driven decisions. 7
We support architecture firms with BIM software, collaborative design platforms, GPU cloud solutions, project-management tools, visualisation technology and scalable infrastructure. 14
We help scale-ups develop IT roadmaps, forecast technology requirements, build scalable infrastructure, improve business intelligence and strengthen IT support, cyber security and risk management. 15
We provide managed IT support, consultancy, cloud services, cyber security, business continuity, IT strategy, project delivery, technology procurement and tailored solutions for professional-services firms. We also support digital transformation, remote...
Our services are tailored to your needs, budget and goals rather than offered at a single fixed price. Our flexible agreements mean you pay only for the level of support you require. 2
We offer a free initial consultation for an IT strategic review, but a member of our team would need to confirm whether a demonstration is available for the particular solution you’re considering. 3
This depends on the agreement you choose. Options range from occasional pay-as-you-go support to fully managed IT covering monitoring, security, user support, software updates and management of your IT infrastructure. 5
You can arrange a one-to-one consultation through https://sp1itsolutions.com/contact-us/, call us on 01865 504241 or email enquiries@sp1itsolutions.com. 8 2
You can call us on 01865 504241, email enquiries@sp1itsolutions.com or use the contact form at https://sp1itsolutions.com/contact-us/. For help, you can also call 0333 358 3831. 8
We offer our Peace of Mind Guarantee and flexible service agreements. A member of our team would need to confirm the specific service levels and contractual terms that apply to your proposed agreement. 5
We take time to understand your business, goals, budget, people and existing systems, then shape a tailored IT solution or roadmap. We can provide one-off assistance, project delivery, consultancy, long-term strategic support or fully managed IT. 4
Getting started begins with a conversation about what is working, what needs improvement and where you want your business to go. Please contact us at https://sp1itsolutions.com/contact-us/ to speak with one of our IT experts. 4
Yes, where relevant we provide training and onboarding support, including guidance for practice and case management systems, document migrations and new technology roll-outs. 3 6
Yes, we can help with software integrations and workflows, including connections between accounting software and platforms such as Microsoft 365 or Google Workspace. The right approach will depend on your existing systems and requirements. 7
Our IT support is available 24/7, including an out-of-hours ticket service. A member of our team would need to confirm our administrative office hours. 5
Our service agreements are flexible and can change as your business grows. Please speak with our team so we can review the level of support you need. 2
Yes. Our support team provides first-, second- and third-line assistance by phone, email, remote support, support ticket and onsite visit where needed. 5
We provide tailored cyber-security measures such as encryption, multi-factor authentication, endpoint protection, email security, threat detection, secure backups and access management. The safeguards recommended will depend on your risks, systems and r...
We help organisations address GDPR and relevant industry-specific compliance requirements through secure technology, assessments and tailored consultancy. The exact support required will depend on your sector and systems. 7 1
A member of our team would need to confirm any certifications held by SP1. We can conduct an initial assessment against Cyber Essentials best practices and identify areas for improvement. 10
This will depend on your particular service and agreement. A member of our team would need to explain the applicable data-return, retention or deletion arrangements.
Yes, you can speak directly with our team by phone or email. If you specifically need a manager or specialist, we can direct your enquiry to the appropriate person. 8
Yes. Our mission is to help businesses treat IT as an integral part of performance and growth, using proactive support, strategic planning and technology aligned with business goals. 12
Yes. Our flexible options range from pay-as-you-go support for occasional issues and projects through to fully managed IT support. 5
GPU cloud solutions provide on-demand access to high-powered graphics processing for complex design, rendering and simulation. They can reduce the need for expensive onsite hardware while supporting flexible working and collaboration. 14
Yes. We work with your leadership team to create a roadmap covering technology implementation, infrastructure upgrades, software integrations, milestones and key performance indicators. 15