General FAQs
25
Do you offer a free consultation?
We’d be happy to have a discussion with you to see how we can help! If I could take your name, company name, email address and telephone number, someone from the team will be in touch asap.
Do you offer
Yes, our standard support plans are monthly pay. We also have a financing partner that can assist with monthly payment options for equipment purchases and projects.
What is your corporate email address?
You may email us at:info@responsivetechnologypartners.com. Our Office hours are 8am-5pm EST; someone will reply to your email within 24 hours or sooner.
Where do you operate?
We provide superior I.T. support and cyber-security services throughout North Carolina, Virginia, Georgia and Florida, as well as to other customers across the U.S.
What [type, ex: security] vendors do you offer?
Thanks for visiting our site and for your question. We have many vendor relationships and do not offer public disclosure of their listing. For a call back to discuss your request, you may submit your contact information to our team at info@responsivetec...
Will there be Cyber Summits in other locations?
Yes! We have others scheduled for Raleigh NC June 29th; Roanoake, VA August 10th, 2023; and Atlanta GA, September 28. Here is the virtual attendance link for the Raleigh Cyber Summit on Thursday June 29th:https://event.webinarjam.com/register/38/oyzlptw...
What are your office hours?
Our normal office hours are 8am to 5pm Monday - Friday EST. We do offer after-hours support for emergencies for our customers.
How much do you charge?
For pricing I’d need to get a member of the team to contact you to discuss your requirements. If I could take your name, company name, email address and telephone number, we’ll be in touch asap.
Do you offer one-off support?
Yes, we do offer one-off and emergency support to new customers.
I’m trying to reach [RTP Employee] regarding an issue; is he/she available?
[FOR ANY ONE ASKING TO SPEAK TO AN EMPLOYEE, PLEASE GIVE OUR TOLL FREE NUMBER, DO NOT GIVE THE SUPPORT REQUEST EMAIL FIRST] Please use our toll-free number: (877) 358-9388.
I am [NAME] and I am a vendor interested in discussing a potential partnership. Is there someone I may speak with?  
Thanks for visiting our site and for your question. I am a Chat Assistant available to help direct customers to our Client portal for submitting support requests. You may submit any other questions to our info@responsivetechnologypartners.comor reach a ...
I need help with my Pineland Internet service or cable service
Are you an existing client? [IF YES] If you are and need help with your Pineland service, please contact them by phone at 800-247-1266 or create a trouble ticket using this link: https://ebill.pinelandtelco.com/ebpp/login
I’m looking for a job, do you have any openings?
Any openings we have will be posted here -https://responsivetechnologypartners.isolvedhire.com/jobs/.[CHECK PAGE!] [IF BLANK/NOTHING POSTED] Currently we don’t have anything available, but do check back later! [REGARDING LOCATIONS OUTSIDE OF THE UNITED ...
Will the Raleigh NC Cyber Summit be live streamed?
Yes, you may register for the live stream with this link: https://event.webinarjam.com/register/38/oyzlptwr
Do you have any client reviews or testimonials?
Yes, we have lots of happy customers! You can read some of their feedback here - https://www.responsivetechnologypartners.com/our-clients/
What is your corporate office phone number?
You may contact us at: (877) 358-9388; our office hours are 8am-5pm EST.
I need help with…
IT SupportCyber-Security And ComplianceCloud ServicesCo-Managed ITVoIP PhonesInfrastructureCablingAccess Control And Camera Systems OK, we can assist you with this. If I could take your name, company name, email address and telephone number, someone fro...
Can I have your (Georgia, Florida, North Carolina, Virginia) office address and contact details?
Yes, you may find those details using the 'Locations' link from our web site - https://www.responsivetechnologypartners.com/about-us/#ourlocations [GET DETAILS FROMhttps://www.responsivetechnologypartners.com/about-us/#ourlocations]
We are looking for a temporary IT technician for a six month project. Is this a service you provide?
Yes; Are you a current customer? [IF YES or NO] May I have your name, address, phone number, and email address, please? I will forward your contact information to a member of our team and someone will be with you as soon as possible.
Where is the Cyber Summit on June 29h, 2023
Hi! The Raleigh Cyber Summit is being held at The Royal Banquet Conference Center, June 29th, 11:30am-4pm. Would you like more information about the event? [PAUSE 10 SECONDS] For event address, speaker schedule, and more details, please visit our site...
Where can I find information about the Raleigh Cyber Summit?
Hi! The Raleigh Cyber Summit is being held on June 29th at The Royal Banquet Conference Center, 11:30am-4pm. [PAUSE 10 SECONDS] For event address, speaker schedule, and more details, please visit our site using this link:https://www.responsivetechnolo...
I registered for the [ HOSTING CITY] Cyber Summit but haven’t received a Confirmation email. Can someone help me with that please?
Thank you for your Cyber Summit registration! One of our live operators will be happy to help you with your request as we cannot access your registration record via chat. Please call (877) 358-9388 and review your email confirmation request with them at...
I have an issue with X…
OK, can I check if you’re an existing client? [IF NO] Are you a business? [IF YES] OK, please use our client support portal to post your issue -https://service.responsivetechnologypartners.com/support. Someone from the team will be able to assist you. A...
My Facebook/Instagram (other Social Media account) was hacked. Can you help me?
Are you a Business or Individual? [IF BUSINESS] OK, may I ask if you’re an existing client? [IF BUSINESS AND EXISTING CLIENT] OK, please either send an email tosupport@responsivetechnologypartners.comor use our client support portal to post your issue ...
Where are you based?
We have offices throughout Georgia, North Carolina, Virginia and Florida.