Script
3
Script steps
[VISITOR STARTS CHAT] Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today? [VISITOR STATES REQUIREMENT] OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number? [VISITOR GIVE...
Operator notes
Professional Indemnity are commercial insurance brokers specialising in professional indemnity insurance. They excel far beyond our size, delivering the expertise and reach of a large firm with the personalised touch of a boutique team. They were founde...
Other responses
[VISITOR WANTS A SERVICE NOT PROVIDED] The service you require is not something we offer. If you have any further questions feel free to give us a call on 0345 251 4000. [VISITOR TRYING TO SELL TO US] I'm not able to help you via live chat. You're welco...