Support (existing clients) FAQs
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I need urgent help!
Do you have the Planet IT Helpdesk Icon on your desktop? If so please use that to contact our helpdesk. If not I suggest you call us on 01235 433 911 and a member of the support team will be able to help.
I need help with an issue.
Do you have the Planet IT Helpdesk Icon on your desktop? If so please use that to contact our helpdesk. If not, the best thing to do is email our support team on support@planet-it.netor call us on 01235 433 911. A member of the support team will be happ...
Is support 24/7?
Some packages are 24/7.
How quickly will you respond?
What are your support hours?