General FAQs
11
Yes, of course.
Personnel shall provide the Services during Business Days from 7 am to 4 pm (GMT) from 1st April to 31st Oct and from 8 am to 5 pm (GMT) from 1st Nov to 31st Oct.
Of course, there are not long term retainer contracts that you will sign with us. You can use us Pay As You Go model.
Yes we do! We offer a 10 hour free trial for you to understand the process and be confident of our quality and delivery. [PAUSE 10 SECONDS] If I could take your name, email address and telephone number, we’ll be in touch asap to arrange this.
The first point of contact should be the person you are working with. Let them know your concerns and explain the issues you are encountering. [PAUSE 10 SECONDS] In almost 99% of the cases, this should resolve the problem. If not, please escalate it to ...
We have some very safe data policies to make sure that we never compromise on our data safety. We do monitor this very diligently as we understand how important the data is for our customers.
In short the answer is yes. We normally maintain a pool of sufficient resources who are available to work on very short notice. Once we sign the contract and agree to the work schedule and deadline requirements, we deliver on our promise. We will let ou...
Unfortunately we only work with companies based in Australia.
We offer 4 plans - Staff augmentation, Service Hours, Job as a service, Accounting as a Service. To understand which plan is right for you, I would need to get a member of the team to contact you to discuss your requirements. [PAUSE 10 SECONDS] If I cou...
Yes we do! If I could take your name, email address and telephone number, someone from the team will be in touch asap to discuss your requirements.
There is a learning curve involved in anything new and the same applies to outsourcing as well. First few jobs will take longer than you are used to. [PAUSE 10 SECONDS] This is primarily because our staff will learn your process and ways of working. Onc...