General FAQs
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Multilingual customer support 24/7/365Sales order ManagementCommunity supportAdvanced Tech SupportSocial media and communitiesCustomer insights and business intelligence OK. I can book you in for a call with Ken, our Head of Commercial, at a time that s...
Yes, we can help you develop any type of program that you need! Could you tell me a little more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL]
Our head office is in Poland, and we also have offices in London, New York City, Brussels, Sri Lanka, and Ireland. Could you tell me a little more about your project? [VISITOR RESPONDS - CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEE...
We work in React Native, iOS, Android, Flutter and Ionic. If you have a requirement for a different language, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED ...
We work with Mattermost and Hangout. If you have a requirement for a different tool, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL]
Our team supports 30 languages! Could you tell me a little more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL]
Yes, for our HQ in Wrocław, Poland, there is paid parking outside the office, or indeed car spaces in and around the apartment blocks.
That's great! You can find our latest vacancies here - https://opstalent.com/career.
We excel in resolving customer complaints promptly and professionally, focusing on turning negative experiences into positive ones. Our complaint resolution services help companies maintain their reputation and customer loyalty. [PAUSE 10 SECONDS] Could...
OpsTalent offers technical support (T1, T2 and T3) to address customer queries related to products and services (T1 T2), ensuring that issues are resolved quickly and effectively. We also offer T3 assistance for particularly difficult tech issues. [PAUS...
We analyse companies on a case by case basis, but we never turn anyone away! Could you tell me a little more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL]
Our technology incorporates data analytics to gain insights into customer behavior and preferences. This data-driven approach allows retail companies to make informed decisions and tailor their offerings to match customer expectations. [PAUSE 10 SECONDS...
We work in GitHub, GitLab and Bitbucket. If you have a requirement for a different system, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL]
We work in Python, Java, Microsoft.NET, Node.JS, Ruby on Rails, PHP, Laravel and Golag. If you have a requirement for a different language, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE ...
We work with AWS, DigitalOcean and Heroku. If you have a requirement for a different server/hosting company, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED B...
We work in MongoDB, PostgreSQL and MySQL. If you have a requirement for a different database, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A...
We work across the globe. Could you tell me a little more about your project? [VISITOR RESPONDS - CONTINUE VIA SCRIPT STEPS]
We serve most major industries, including technology, retail, streaming, fintech, delivery, hospitality, eCommerce and telecom. [PAUSE 10 SECONDS] Can you tell me a little more about your project? [CONTINUE VIA SCRIPT STEPS]
Technical support (T1, T2 and T3)Cutting-edge solutionsWeb developmentApp developmentMobile developmentCustom software developmentData analyticsArtificial Intelligence (AI)Ideation evaluationProduct design OK. I can book you in for a call with Ken, our...
We work in many different coding languages and platforms:Frontend: AngularJS, React.JS, Vue.JS and Javascript.Backend: Python, Java, Microsoft.NET, Node.JS, Ruby on Rails, PHP, Laravel and Golag.Mobile: React Native, iOS, Android, Flutter and Ionic.Serv...
Yes, we work in elastic for bigdata. If you have a requirement for a different bigdata system, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING ...
We specialize in offering top-tier customer care services, ensuring that every interaction with a client's customers is handled with precision and professionalism. Our team is dedicated to resolving queries, addressing concerns, and providing assistance...
To give you a quote for your project we'd first need to speak with you to understand your requirements and explore how we can help. I can book you in for a call with Ken at a time that suits you. He'll discuss your project and explore options with you. ...
We provide customer experience and technical services. Which of these are you most interested in? [IF CX] We don’t just design and build next-gen CX solutions - we integrate them, manage them, and continually innovate them to deliver exceptional outcome...
We work in AngularJS, React.JS, Vue.JS and Javascript. If you have a requirement for a different language, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEF...
We work with Trello, Jira and Basecamp. If you have a requirement for a different tool, we can certainly discuss this. Could you tell me more about your project? [CONTINUE VIA SCRIPT STEPS - MAKE SURE YOU UNDERSTAND WHAT THEY NEED BEFORE BOOKING A CALL]
In today's diverse customer landscape, we provide support through various communication channels, including phone, email, chat, and social media. This multi-channel approach ensures that customers can reach out in their preferred way. [PAUSE 10 SECONDS]...
We employ AI solutions to enhance customer interactions. Chatbots and virtual assistants are used to provide quick responses and assistance, reducing wait times and improving overall efficiency. [PAUSE 10 SECONDS] Could you tell me a little more about y...
OpsTalent invests continuously in state-of-the-art technology to improve the quality of service and customer satisfaction. We leverage the latest tools, software, and communication platforms to ensure efficient interactions. [PAUSE 10 SECONDS] Could you...
The OpsTalent Sales team is comprised of 3 client facing members: Ken CoyneTitle: Head of Growth Timezone: Primarily EST based Scope: Handles IT related enquiries, small projects and software development Meeting Link: https://calendly.com/k-coyne/30min...
OpsTalent efficiently manages order processing, order tracking, and order returns, streamlining the order fulfillment process for companies. This service enhances order accuracy and customer satisfaction. [PAUSE 10 SECONDS] Could you tell me a little mo...
Our team is trained to identify upselling and cross-selling opportunities, contributing to increased revenue for retail clients. We help turn customer interactions into sales opportunities. [PAUSE 10 SECONDS] Could you tell me a little more about your p...