General FAQs

Do all your hosting packages come with the management platform?

Yes, the Nimbus platform is available with all of our packages. [IF NOT ALREADY ON THE PRICING PAGE] You can find out more about what’s included further down this page:https://nimbushosting.co.uk/pricing

Do you offer Plesk hosting?

We have our own hosting platform designed for agencies and freelancers. You can find out more here:https://nimbushosting.co.uk/platform.

Are your packages VPS or Shared?

We only offer VPS and dedicated hosting - no shared hosting. You can read this blog to find out why, if you’re interested:https://nimbushosting.co.uk/blog/vps-vs-shared-hosting-which-is-better-for-my-agency

Where do you operate?

We have clients all throughout the UK using our hosting services.

What is managed hosting?

Basically, managed hosting means you get support alongside your servers. Unmanaged hosting is just server space, but managed hosting with Nimbus gets you the full support of an expert team backing you up. We’ll manage the maintenance of your servers, ta...

Where are you based?

We’re based in Hertford, Hertfordshire.

I need to host PHP applications/frameworks, can you help?

We’re able to host any PHP application - you can find out more about what we can do for you here:https://nimbushosting.co.uk/managed-php-hosting

What are your hosting fees?

Thanks for your interest! Our most popular packages are listed on our pricing page, found here:https://nimbushosting.co.uk/pricing. We also have a wider range of packages should you need something larger, and we can customise something for you, too. [PA...

Can I manage all my clients' accounts on your platform?

You definitely can. We provide a fast and flexible management platform that makes your life easier. You can find out more here:https://nimbushosting.co.uk/platform

Do you provide Magento hosting?

Thanks for your interest in our packages. We do - you can find out more here:https://nimbushosting.co.uk/managed-magento-hosting

What is ‘Green Hosting’?

It means we offer hosting that doesn’t harm the environment, in our 100% renewable-energy data centre. This saves an incredible 45 million tonnes of CO2 annually. Find out more here:https://nimbushosting.co.uk/green-website-hosting

I’d like to sign-up for hosting.

That’s great! Please head over tohttps://nimbushosting.co.uk/pricingand choose your plan. If you’re not sure which is the best for you, I can get a member of the team to contact you. [IF THEY’D LIKE HELP] OK. If I could take your name, email address and...

Do you still offer the Vapour package?

Our range starts from a Helium package. If I could take your name, email address and telephone number, I can get someone from the team to run through our packages with you.

How do I refer my client to you?

We’re so pleased you want to make a referral - thank you. It can be done in a couple of ways. You canrefer someonefrom the ‘buy a server’ page in the platform, or you can send them your unique referral code which can be found in your client area at the ...

Do you offer more than the three packages listed on your website?

Yes, we actually offer a lot more. If I could take your name, email address and telephone number, I can have a team member call you to run over the options and help you find the right package for your needs.

Which package do I need for ‘X’ sites

Thank you for your interest. If I could take your name, email address and telephone number, I can have a team member call you to run over the options and help you find the right package for your needs.

Do you offer staging servers?

Any server on our platform can be turned into a staging server. We even have a tool to assist in copying the site from one server to another:https://nimbushosting.co.uk/blog/how-staging-servers-help-you-build-better-websites

What security measures does your platform have in place?

We take the security of our platform and your websites very seriously, please see this article on how we protect our servers:https://nimbushosting.co.uk/blog/why-server-security-matters-and-how-we-protect-ours

Do you offer dedicated servers?

Thanks for your interest in Nimbus. We do - you can find out more here:https://nimbushosting.co.uk/dedicated-servers. Should you require a price for your dedicated server please get in contact with us. [PAUSE 3 SECONDS] If I could take your name, email ...

What are your office hours?

Our Sales team is available from 9am-5.30pm Monday to Thursday and 9am-4.30pm on Fridays. [PAUSE 3 SECONDS] The Support team is available from 8am-5.30pm Monday to Thursday and 8am-4.30pm on Fridays. They also provide out of hours emergency support.

Do you provide WordPress hosting?

Thanks for your interest in our packages. We do - you can find out more here:https://nimbushosting.co.uk/managed-wordpress-hosting

What is your up-time guarantee?

We guarantee 99.995% uptime.

Do you offer Windows hosting?

No we don’t, but you can host any PHP-based application on our platform. Further information can be found here: https://nimbushosting.co.uk/managed-php-hosting

Do you offer cPanel hosting?

We have our own hosting platform designed for agencies and freelancers. You can find out more here:https://nimbushosting.co.uk/platform