General FAQs
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Do you offer a free consultation?
Yes we do! We call it a discovery call, would you like me to book a time that suits? [IF YES, USE CALENDLY SCRIPT KB ARTICLE -https://calendly.com/nlb/discoverycall] Is there anything you’d like us to know ahead of your call? [VISITOR RESPONDS] Thanks. ...
Can we meet via video?
Absolutely. For new clients our discovery meetings are a video call and for our existing clients we love to chat face to face as often as we can.
Can you help me migrate my accounts to Xero?
Yes. We are a Xero Gold Champion Partner and we can lift and shift almost anything including all your history so you won’t lose a thing.
I am a client and I want to speak to someone
It is best if you either book a call with your client manager on launchpad, drop them an email or if it’s urgent just give the office a call on 0207 412 8381.
How much do you charge?
We offer awesome monthly service plans which we customise to your business starting from £250 per month. If I could take your name, email address and telephone number, a member of the team will be in touch to discuss how we can tailor you something asap.
What are your office hours?
Our people are around 9-5pm Monday-Friday but our Business Launchpad is available 24/7 365 to help you.
Do you provide personal tax returns?
Yes, but we are all about supporting small businesses so we only do these if you are also a business client. We don’t do standalone personal tax returns for individuals.
How do I change from my existing accountant?
Easy. We will take care of all that for you and the transfer of everything across without you having to do anything. We encourage you to let them know you are breaking up with them though.
Where do you operate?
We provide our services to ambitious businesses across the UK, location isn’t an issue.
I am interested in [service].
OK. So that a member of the team can contact you to fully understand your requirements, would you like me to book a discovery call for you at a time that suits? [IF YES, USE CALENDLY SCRIPT KB ARTICLE - https://calendly.com/nlb/discoverycall] Thanks. Yo...
What accounting software do you support?
We build an entire finance function for your business based around Xero and any other apps which will help achieve your goals, as well as offering our own unique business Launchpad which is like a remote control for your business.
Do you outsource your [service name]?
We provide all our services in house as we have built everything a small business might need to scale to eight figures and beyond.
Can you give me a bit of advice?
Sure, we offer a free, no obligation discovery call where we'll be able to better understand your situation and how we can help. Would you like me to book that in for you at a time that suits? [IF YES, USE CALENDLY SCRIPT KB ARTICLE - https://calendly.c...
Do you have any jobs available?
We are always looking for talented people. Try our careers page or get in touch - https://nextlevelbusiness.co.uk/contact-us/careers/
I am trying to get hold of [staff member name]
It is best if you either book a call with them on launchpad, drop them an email or if it’s urgent just give the office a call on 0207 412 8381.
I need to do [insert task] and I need some help (existing client)
The easiest way is to drop your client manager an email or book a call with them on launchpad.
What sort of businesses do you work with?
We work primarily with owner managed businesses that are high potential or high growth. Whilst we tailor your plan to your individual needs we three main types, starter plans for startups, finance team plans for those turning over £500k+ and virtual fin...