General FAQs

How do I know if your products are right for me/us?

We offer a free home assessment (UK households only) that will allow us to better understand your situation and requirements. We can then recommend the best product(s) for you. [PAUSE 10 SECONDS] If I could take your name, email address, postcode and te...

Where do you deliver?

We deliver directly in the UK and use a range of distributors globally.

I’ve lost my instructions, can you help?

You can download manuals for all our products here -https://www.neater.co.uk/instruction-manuals

I am overseas, can you help?

Yes, we have a range of distributors all around the world. Would you like a member of the team to contact you and explain how we can help? [YES-CONTINUE TO SCRIPT STEPS]

Can I see the products in action?

Yes, we have a number of videos showing how each of our products operate. You can view these here -https://www.neater.co.uk/videos

I/someone I know has X. Will your products help?

Athetoid Cerebral PalsyHuntington’s ChoreaFriedreich's AtaxiaParkinson’s DiseaseIntention tremors associated with Multiple Sclerosis. The Neater Eater was designed over 25 years ago to reduce essential tremor when eating, for people with Ataxia. [PAUSE ...

Do I need training to use your products?

We will provide training so you understand how to use and maintain our products.

I work with people that use your products. Can you provide training?

Yes, we can provide free training. You can find out more here -https://www.neater.co.uk/training

Can you refurbish my product?

Yes we can. If it’s over 10 years old or has been in storage, we can help. If I could take your email, name, postcode and phone number, someone from the team will be in touch asap.