Products FAQs
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We don’t sell our products directly online. If you’re interested in something I can take your email, name, postcode and phone number, and someone from the team will be in touch asap to discuss your requirements.
You can buy this online via our shop here - https://www.neater.co.uk/shop.
Yes, our products are designed to be used by anyone, and are suitable for people with a wide range of conditions.
We do not go out to set up Neater Eaters (manual or robotic) as standard. It may have been included on the demonstrators quote. We do however, do a setup of an Arm Support as standard.
I can get a member of the team to contact you regarding your requirements, and they will be able to tell you more. If I could take your email, name, postcode and phone number, we’ll be in touch asap.
We can offer a postal trial for selected products for people in the UK only. If you would like more information, email us atinfo@neater.co.ukor call on 01298 238823.
Our equipment is modular and some countries have different pricing systems in place. If you can let me know where you are based then I can get you details of your local demonstrator and ask them to contact you directly about this. [VISITOR GIVES LOCATIO...
We do offer payment plans. We either require payment in advance, or a purchase order.
We do offer a return policy within a reasonable amount of time, please be aware that some items may incur a 25% restocking fee that will be deducted from the refund.
All of our main products come with a 3 year warranty as standard. This does not include switches, plates or other consumable items.