[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IF IT'S ON THE LIST AT THE BOTTOM OF THIS ARTICLE]

Thanks. Are you an existing client?

[1A. IF YES - REQUIRES ADDITIONAL SERVICES]

That's great. I can get a member of the team to contact you right away. If I could take your name, email address and telephone number, we'll be in touch.

[1B. IF YES - REQUIRES SUPPORT]

Do you have an existing case reference or is this a new issue?

[IF NEW ISSUE]

Can I please take your name, company name, email address, telephone number, and description of your issue. Your case will be logged and one of the team will be back to you shortly. 

[1C. IF NO]

No problem. Is this a business/organisation request, or are you an individual/home user?

[IF INDIVIDUAL/HOME USER]

Sorry, but we only work with businesses and organisations and don't offer our services to individuals.

[IF BUSINESS/ORGANISATION]

If I could take your name, email address and telephone number, someone from the team will be in touch asap. 

[2. VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Could you also tell me your company name and location?

[VISITOR GIVES COMPANY NAME AND LOCATION]

Thanks [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

LIST OF SERVICES COVERED

IT Support - https://www.minervauk.com/services/it-support/

Managed Services - https://www.minervauk.com/services/it-support/

• Audit and report
• IT strategy planning and budget management
• Proactive maintenance
• Implement and update
• Day to day support
• Regular reviews
• 3rd party software and solution management
• Cyber Security reviews, advice and solutions

Business Software Services & Solutions - https://www.minervauk.com/services/business-software/

• Financial Management and Accounting
• Enterprise Resource Planning
• Customer Relationship Management (CRM)
• Business Intelligence
• Document Management
• Payroll & HR

Cloud Solutions - https://www.minervauk.com/services/cloud-solutions/

• Microsoft Azure
• Iplicit Cloud Accounting Software
• Cloud Backups
• Data Comms
• Microsoft Office 365
• Sophos Cloud
• Software as a Service (SaaS)

Network & Security - https://www.minervauk.com/services/network-security/

• Network Configuration
• Cloud Transitioning Services
• Sophos – Complete Security Solution
• Veeam – Backup, Recovery and Replication Solution
• Disaster Recovery Planning
• Remote Working and BYOD
• Modern Workplace, Microsoft 365 and Multifactor Authentication (MFA/2FA)
• Cyber Essentials certification

Software Development - https://www.minervauk.com/services/software-development-solutions/

• .NET and C#
• ASP.NET Web Applications
• Blazor
• SQL Server Development and SQL Server Reporting Services (SSRS)
• Access databases
• Windows Presentation Foundation (WPF)
• Delphi
• Visual Basic (VB & VBA)
• Microsoft Power Automate and Power BI
• Visual FoxPro

Telecommunications - https://www.minervauk.com/services/telecommunications/

• Hosted IP Telephony
• Internet Connectivity
• Mobile Phone Contracts
• PBX

[IF NOT LISTED ABOVE, THEY MAY STILL DO IT, SO UNLESS IT'S ON THE LIST BELOW, TAKE DETAILS]

LIST OF SERVICES NOT COVERED

TBC