Minerva FAQs - Melu > Support
Support
5
What are your response times?
Dependent upon the nature of the issue and the impact, it can be within 1 working hour.
I need help with X...
OK, can you tell me if you're an existing client? [IF YES] Do you have an existing case reference or is this a new issue? [IF NEW ISSUE] Can I please take your name, company name, email address, telephone number, and description of your issue. Your case...
I need urgent help!
OK, can you tell me if you're an existing client? [IF YES] Do you have an existing case reference or is this a new issue? [IF NEW ISSUE] Can I please take your name, company name, email address, telephone number, and description of your issue. Your case...
I've been given a session code for remote support. How do I start this?
OK. All you need to do is enter your session code here - https://quicksupport.me/. One of our support team will then be able to access your computer and assist.
I've got an issue with my computer/printer/network/Internet/tablet/phone.
OK, can you tell me if you're an existing client? [IF YES] Do you have an existing case reference or is this a new issue? [IF NEW ISSUE] Can I please take your name, company name, email address, telephone number, and description of your issue. Your case...