Minerva FAQs - Melu > Support
Support
5
I need help with X...
OK, can you tell me if you're an existing client? [IF YES] Do you have an existing case reference or is this a new issue? [IF NEW ISSUE] Can I please take your name, company name, email address, telephone number, and description of your issue. Your case...
What are your response times?
Dependent upon the nature of the issue and the impact, it can be within 1 working hour.
I've been given a session code for remote support. How do I start this?
OK. All you need to do is enter your session code here - https://quicksupport.me/. One of our support team will then be able to access your computer and assist.
I've got an issue with my computer/printer/network/Internet/tablet/phone.
OK, can you tell me if you're an existing client? [IF YES] Do you have an existing case reference or is this a new issue? [IF NEW ISSUE] Can I please take your name, company name, email address, telephone number, and description of your issue. Your case...
I need urgent help!
OK, can you tell me if you're an existing client? [IF YES] Do you have an existing case reference or is this a new issue? [IF NEW ISSUE] Can I please take your name, company name, email address, telephone number, and description of your issue. Your case...