General FAQs
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Where do you operate?
We help businesses across the UK and globally from our head office in Potters Bar, Hertfordshire. Could you tell me a little more about your requirements? [VISITOR STATES REQUIREMENTS, CONTINUE VIA SCRIPT STEPS]
Where are you based?
Our head office is in Potters Bar, Hertfordshire. The address is Orchard House, Mutton Lane, Potters Bar, Hertfordshire EN6 3AX.
How much do you charge for X?
So that we can discuss pricing, I'd need to get a member of the team to contact you to understand your requirements. If I could take your name, email address and telephone number, we'll be in touch asap. [CONTINUE VIA SCRIPT STEPS]
Do you work with individuals/home users?
We only work with businesses and organisations and don't provide services to individuals, sorry.
What are your support hours?
Typically Monday to Friday, 08:30 - 17:30. Extended hours cover can be agreed at additional cost where required.
Do you offer remote support?
Yes we do! We work with clients across the UK and overseas, so we can remotely help wherever you are.
Is there a minimum size of team/company that you will support?
Our sweet spot is partnering with clients who have 20-200 active employees, so if that’s you, let’s chat. And if you’re just starting your business, but have ambitious plans to grow, we’ll happily support you on that journey.
I'm interested in...
[CHECK THE LIST OF THINGS THEY DO AND DON'T DO AT THE BOTTOM OF THE SCRIPT STEPS ARTICLE]IT SupportManaged ServicesCloud SolutionsSoftware DevelopmentBusiness SoftwareNetwork SecurityTelecommunications OK, we can certainly help with that! Are you an ex...
What are you operating hours?
We're open from Monday to Friday 8.30am to 5.30pm.
Do you offer 24/7 support?
No, but we do offer extended hours cover in specific circumstances. I can get a member of the team to contact you to confirm your requirements.
Do you have any case studies I can read?
Yes we do! You can see these here - https://www.minervauk.com/case-studies/
Do you offer one-off services?
Yes, although this is not the norm. In most situations we work closely with our clients over an extended period of time, normally running into many years. [PAUSE 10 SECONDS] Could you tell me a little more about your requirements? [VISITOR GIVES DETAILS...
I'm looking for a job, do you have any vacancies?
TBC